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AMTELCO Soft Agent Passes Cisco IVT Certification


AMTELCO Soft Agent Integration with Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (UCM)

McFarland, WI (PRWEB) September 06, 2011

AMTELCO is pleased to announce that the AMTELCO Intelligent Soft Agent and Console has passed Cisco Interoperability Verification Testing (IVT) with the Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (UCM). AMTELCO is a Cisco Registered Developer Technology Partner, providing call center software solutions to a variety of markets.

The AMTELCO Intelligent Soft Agent and Attendant Console provide a powerful call handling solution to enhance the existing capabilities of the Cisco Unified Communications Manager with Contact Center Enterprise. The Soft Agent and Console offers revolutionary simplicity to improve both agent and call center performance, instantly reducing an organization's training time and agent call processing time. Multiple integrated features power the Soft Agent and Console, including the amazing built-in search and action capabilities of the Soft Agent Sandbox, Application Screen Pops, and integrated Call Voice Logging.

This compliance expands the capabilities available for AMTELCO customers that use Cisco products. AMTELCO is committed to continually improving the integrations between the AMTELCO and Cisco products, helping streamline and improve communications for AMTELCO and Cisco customers.

According to AMTELCO President Tom Curtin, “AMTELCO is extremely excited to have this certification to bring to our wonderful partner-customers that are looking forward to getting the best of Cisco and AMTELCO's Intelligent Soft Agent Console in one tight integration.”

AMTELCO Research and Development Director Kevin Beale said, “This certification is the culmination of a great team effort by AMTELCO's software development group. It demonstrates AMTELCO's continued commitment to advancing our Soft Agent platform. We look forward to working with our current and future customers running Cisco switching to provide Intelligent Attendant Console and Contact Center Agent functionality.”

As a leading provider of innovative communication applications for over 35 years, AMTELCO has its roots in the early 1950s when its founder, William J. Curtin, invented and patented equipment for his call center. With AMTELCO equipment currently in operation in all 50 of the United States, and in more than 20 foreign countries, AMTELCO customers process thousands of calls each month. AMTELCO is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by AMTELCO's superior 5-star service and support.

The 1Call Division of AMTELCO is the leader in developing and installing systems and applications designed for the specific needs of the healthcare and higher education call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization's limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. Recent product additions include miOnCall oncall scheduling software and miSecureMessages secure smartphone paging and two-way messaging.

For more information on the AMTELCO Soft Agent and Console, and the Cisco certification, contact AMTELCO at (800)356-9148, e-mail info(at)amtelco(dot)com, or visit

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