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Synthesys Review – Does It Really Work?


: NewYork,USA (Wiredrelease) Procom Communication: Synthesys Review – Does It Really Work?

Synthesys – Large business organizations, companies, and multinational corporations have a lot of customers to serve. Some of these companies serve customers in their thousands or millions and hence the need for contact centers to deliver efficient customer service. With this comes tons of customer data files and information responsibility that can be put to good use. A lot of these organizations rely on CRM software systems to help them manage this kind of information. CRM is an acronym for Customer Relationship Management. This kind of system offers functionality, which makes it very easy to reach out to existing customers and possible prospects. One of these software systems is Synthesys.

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What is Synthesys?

Synthesys is a call or contact center management utility. It is a CRM system by a software company called Noetica. It creates a central hub for an organization to better handle client and sometimes employee data with ease. The software is used by organizations to manage customer call platforms. The software system can host from ten to more than a thousand customer care call agents in one go. It features hundreds of functionalities to make your work easier while remaining productive. If your organization has a call center department, Synthesys is the best way to boost their productivity. Through Synthesys, they can access customer history information and arrange for calls thanks to its calendar management feature. This reminder system helps employees meet customer needs without forgetting to serve any client and is a sure way to impress customers.

It also features a call recording feature to help the organization keep record of all calls for reference in the future. If you plan on putting together a call center facility, Synthesys is what you need. It is the right software application for that if you plan on getting the best out of your business.

Who Created Synthesys?

Synthesys was created and is maintained by Noetica, a software company based in the United Kingdom, London. Danny Singer founded Noetica, a call center Software Solutions Company founded in 1997. Danny has had extensive experience in the tech industry. He has previously served as the Chief Technology Officer for a London based software developer, having served in the Israeli military’s intelligence division in the technology field. Noetica is known for its innovative software applications. They have diligently served their clients for 23 years now. Their products are customer-focused and are used to increase productivity by their buyers. Noetica has a dedicated team of 25 employees who are carefully vetted to maintain its systems, including Synthesys. He is a well-known figure in the tech arena with several call center related patents to his name.

Who should use Synthesys?

Like we already suggested, this CRM utility is really for anybody who wishes to increase efficiency in customer relations within an organization. So whether you’re putting together a Start-Up or an insurance firm, Synthesys helps you keep track of those sales calls. Small and Medium-sized Enterprises can also use the software.

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How Much Does Synthesys Cost?

Synthesys is affordable and easy to use. Noetica’s pricing plans start at just $1000 per month for every organization. There is also an option for annual payment plans.

When do You Use Synthesys?

This software system is available to use any time of the day, so there are no offline periods. It keeps your organization running every passing hour of every day courtesy of automated features that can send out emails and messages to customers.

Why should You Use Synthesys?

Managing thousands of customer calls without a well-organized procedure is almost impossible. It can become very frustrating and result in loss of information and even potential clients. Thankfully, Synthesys gives you a solution around this very problem. If you run a larger organization or just a small business that involves lots of communication with thousands of customers, this is one way to do it effectively and impress those customers. Your clients will marvel at the quality of customer service you will deliver with Synthesys.

Another reason why you should get this software is the goldmine of functionalities accompanying it. It even lets you keep information in the form of notes about every client you contact, including recorded calls with them to help you remember what kind of service they wanted. In case you promised to call a client, Synthesys features a reminder feature, so you don’t miss that deadline with any possible leads.

For increased profitability, that also leaves your employees happy: Train your employees on how to use this utility and watch your organization improve its revenues and expand more. You are also sure to attract more clients who will be happy with how efficiently you deliver your services.

Synthesys is also perfect for after-sales calls. After-sales services are some of the ways to establish customer loyalty.

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Where to Use Synthesys

You can use Synthesys on your Windows devices from any office in the world. Once the installation is complete, you are good to go. Noetica also gives you a handbook to help you navigate every functionality smoothly without any hassle. You can use Synthesys on your business premises to keep track of your customers. If you run a large organization with lots of employees, you can also use it within your company to manage and assign tasks to them.


Noetica has a long reputable list of well-known clients who rely on its Synthesys CRM program. The Daily Telegraph, for example, uses Synthesys to manage its accounts, online newspaper campaigns, and subscriptions.

A Switzerland-based call center called Digicall is another client you can add on Noetica’s list. They use Synthesys to serve all their customers who are mainly online retailer companies.


Synthesys is an instrumental innovation. From Danny’s vast experience in the software industry, you can bank on this CRM utility. Noetica also has a great software team with immense experience in software development. They also help you with tech support challenges after your purchase. With hundreds of functionalities like ‘live chat options’ to choose from, Synthesys is the perfect software for any business organization that wishes to scale operations while cutting down costs. It also comes with a very friendly user interface making it one of the best Customer Relationship Management utilities out there.

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