Regis Reports First Quarter 2021 Results With Significant Progress in Its Transition to a Fully-Franchised Asset-Light Model and Completed Salon Re-Opening

First Quarter 2021 Results Were Materially Impacted By The COVID-19 Pandemic. Excluding Discrete Items, The Company Reported First Quarter 2021 Adjusted Net Loss Of $27.9 Million

The Company Continues To Make Significant Progress In Its Transition To A Fully-Franchised Model With The Sale And Conversion Of An Additional 137 Company-Owned Salons To Its Asset-Light Franchise Portfolio During The Quarter; In The Past Twelve Months, The Company Has Sold And Converted 1,056 Company-Owned Salons To Its Franchise Portfolio

At The End Of The Quarter, Approximately 80% Of The Company's Salon Portfolio Had Been Franchised

Regis Corporation RGS:

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Regis Corporation RGS, a leader in the haircare industry, whose primary business is franchising, owning and operating technology enabled hair salons, today reported a first quarter 2021 net loss from continuing operations of $35.3 million, or $0.98 loss per diluted share as compared to net loss from continuing operations of $14.2 million, or $0.39 loss per diluted share in the first quarter of 2020. The Company's first quarter reported results included $7.3 million of discrete items. Excluding discrete items, the Company reported first quarter 2021 adjusted net loss of $27.9 million, or $0.78 loss per diluted share as compared to adjusted net income of $13.9 million, or $0.37 earnings per diluted share, for the same period last year. The year-over-year decrease in adjusted net income was driven primarily by the year-over-year decrease in the gain from the sale of salons to franchisees of $26.9 million due to lower proceeds per salon in the current year. The elimination of adjusted net income that had been generated in the prior year period from the 1,056 company-owned salons that were sold and converted to the Company's asset-light franchise portfolio over the past twelve months also contributed to the decline, but this was partially offset by significant reductions in general and administrative expense and marketing. Additionally, the Company estimates it lost approximately $44 million in revenue due to reduced traffic and store closures associated with the COVID-19 pandemic.

Total revenue in the quarter of $111.4 million decreased $135.6 million, or 54.9%, year-over-year driven primarily by the conversion of a net 1,056 company-owned salons to the Company's asset-light franchise portfolio over the past 12 months and due to the impact of the COVID-19 pandemic.

First quarter adjusted EBITDA loss of $18.6 million decreased $48.4 million, versus the same period last year. Excluding the $0.7 million loss and $26.2 million adjusted gain from the sale of company-owned salons during the current and prior year quarter, respectively, adjusted EBITDA loss of $18.0 million was $21.5 million unfavorable versus the same period last year. This was driven primarily by the elimination of adjusted EBITDA that had been generated in the prior year period from the 1,056 company-owned salons that were sold and converted to the Company's asset-light franchise portfolio over the past twelve months, partially offset by significant reductions in general and administrative expense and marketing spend.

Felipe Athayde, President and Chief Executive Officer, commented, "Despite the uncertainty of current times, the opportunities for Regis today are very real. We have seen consistent high interest in the remaining salons left in our corporate portfolio, from potential investors who see the current environment as a great opportunity to build a portfolio of hair salons to serve as a platform for future consolidation and aggressive new unit growth. The hair salon industry in North America is highly fragmented, and is mostly in the hands of independent players. As such, times like these present a tremendous opportunity for salon chains to earn market share through brand differentiation through technology, marketing, and through advancement opportunities for our stylists."

First Quarter Segment Results

Franchise Salons

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First quarter Franchise revenue was $64.0 million, a $8.5 million, or 11.7% decrease compared to the prior year quarter, and included franchise rental income of $32.3 million. Royalties and fees were $18.0 million, a $10.0 million, or 35.7% decrease versus the same period last year. Royalties and other franchise fees decreased $4.1 million due to a $6.6 million decrease due to the COVID-19 pandemic, partially offset by an increase in franchisees. Advertising fund fees decreased $5.9 million also due to the COVID-19 pandemic. Product sales to franchisees of $13.7 million increased $0.6 million versus the same period last year, also due to the increase in franchisees, partially offset by lower same-store retail sales due primarily to the COVID-19 pandemic. Franchise adjusted EBITDA of $7.0 million decreased $4.9 million, or 41.2% year-over-year primarily due to the decline in franchise same store sales of 31.9% primarily due to the COVID-19 pandemic. Total franchised locations open at September 30, 2020 were 5,226 as compared to 4,456 at September 30, 2019.

Company-Owned Salons

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First quarter revenue for the Company-owned salon segment decreased $127.1 million, or 72.8%, versus the prior year to $47.4 million. The year-over-year decline in revenue was driven by the decrease of a net 1,056 salons sold and converted to the Company's asset-light franchise portfolio over the past 12 months, the closure of a net 394 unprofitable salons over the past 12 months, and a decline in revenue due to the COVID-19 pandemic. Company-owned same-store sales decreased 34.8%, primarily driven by a 48.2% decrease in transactions related to the COVID-19 pandemic, partially offset by a 13.4% increase in average ticket.

First quarter adjusted EBITDA decreased $22.2 million, or 192.9% versus the same period last year driven primarily by the elimination of EBITDA that had been generated in the prior year period from the 1,056 company-owned salons that were sold and converted to the Company's asset-light franchise portfolio over the past 12 months, the impacts of the COVID-19 pandemic and the decline in service and product margins, partially offset by a decrease in general and administrative expense and marketing spend.

Other Key Events

• In October 2020, Felipe Athayde joined the Company as CEO and President to lead the Company as it enters its growth phase.
• In August 2020, the Company launched its proprietary cloud-based salon management and point of commerce solution, OpenSalon Pro. As of today, several hundred salons have signed up or are already operating with OpenSalon Pro.
• The Company continues to make meaningful progress on its multi-year strategy to convert to a fully-franchised model. During the quarter, it sold and transferred 137 company-owned salons to its asset-light franchise portfolio. The Company is still committed to converting to a fully-franchise capital-light business.
• The impact of the transactions closed in the quarter is as follows:

Non-GAAP reconciliations:

For GAAP to non-GAAP reconciliations, please refer to attached section titled "Non-GAAP Reconciliations." A complete reconciliation of reported earnings to adjusted earnings is included in this press release and is available on the Company's website at www.regiscorp.com.

Earnings Webcast:

Regis Corporation will host a conference call via webcast discussing first quarter results on November 2, 2020, at 9 a.m., Central time. Interested parties are invited to participate in the live webcast by logging on to www.regiscorp.com or participate via telephone by dialing (800) 263-0877 and entering access code 6012892. A replay of the presentation will be available later that day. The replay phone number is (888) 203-1112, access code 6012892.

About Regis Corporation:

Regis Corporation RGS is a leader in beauty salons and cosmetology education. As of September 30, 2020, the Company franchised, owned or held ownership interests in 6,614 worldwide locations. Regis' franchised and corporate locations operate under concepts such as Supercuts^®, SmartStyle^®, Cost Cutters^®, Roosters^® and First Choice Haircutters^®. Regis maintains an ownership interest in Empire Education Group in the U.S. For additional information about the Company, including a reconciliation of certain non-GAAP financial information and certain supplemental financial information, please visit the Investor Information section of the corporate website at www.regiscorp.com.

This press release contains or may contain "forward-looking statements" within the meaning of the federal securities laws, including statements concerning anticipated future events and expectations that are not historical facts. These forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The forward-looking statements in this document reflect management's best judgment at the time they are made, but all such statements are subject to numerous risks and uncertainties, which could cause actual results to differ materially from those expressed in or implied by the statements herein. Such forward-looking statements are often identified herein by use of words including, but not limited to, "may," "believe," "project," "forecast," "expect," "estimate," "anticipate," and "plan." In addition, the following factors could affect the Company's actual results and cause such results to differ materially from those expressed in forward-looking statements. These factors include a potential material adverse impact on our business and results of operations as a result of the uncertain duration and severity of the COVID-19 pandemic, as well as the health and risk appetite of our stylists, customers and employees to return to the salon environment; the continued ability of the Company to implement its strategy, priorities and initiatives including the re-engineering of our corporate and field infrastructure; our new company-owned back office management system may not yield the intended results on timing and amounts due to the COVID-19 pandemic, efforts by our current third-party back office management system vendor to make it difficult for our franchisees to convert to our new company-owned system, and the pending litigation with that third-party vendor; the impact of the COVID-19 pandemic on our key suppliers; the ability to address rent obligations incurred during the government-mandated hibernation of our salons related to the COVID-19 pandemic and the ability to obtain long-term rent concessions; the ability to operate or sell the salons transferred back from TBG; the outcome of the review by the administrator in TBG's insolvency proceedings in the United Kingdom; compliance with credit facility covenants and access to the existing revolving credit facility; our and our franchisees' ability to attract, train and retain talented stylists; financial performance of our franchisees; success of the sale of salons to franchisees; if our capital investments in technology do not achieve appropriate returns; our ability to manage cyber threats and protect the security of potentially sensitive information about our guests, employees, vendors or Company information; the ability of the Company to maintain a satisfactory relationship with Walmart; the impact of recent actions by Walmart; marketing efforts to drive traffic to our franchisees' salons; changes in regulatory and statutory laws including increases in minimum wages; our ability to maintain and enhance the value of our brands; premature termination of agreements with our franchisees; reliance on information technology systems; reliance on external vendors; consumer shopping trends and changes in manufacturer distribution channels; competition within the personal hair care industry; continued ability to compete in our business markets; the continued ability to maintain an effective system of internal controls over financial reporting; changes in tax exposure; failure to standardize operating processes across brands; financial performance of Empire Education Group; the continued ability of the Company to implement cost reduction initiatives; changes in economic conditions; changes in consumer tastes and fashion trends; failure at our distribution centers; exposure to uninsured or unidentified risks; reliance on our management team and other key personnel or other factors not listed above. Additional information concerning potential factors that could affect future financial results is set forth under Item 1A on Form 10-K. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. However, your attention is directed to any further disclosures made in our subsequent annual and periodic reports filed or furnished with the SEC on Forms 10-K, 10-Q and 8-K and Proxy Statements on Schedule 14A.

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COMPANY-OWNED SAME-STORE SALES (2):

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Non-GAAP Reconciliations:

We believe our presentation of non-GAAP operating loss, net (loss) income, net (loss) income per diluted share, and other non-GAAP financial measures provides meaningful insight into our ongoing operating performance and an alternative perspective of our results of operations. Presentation of the non-GAAP measures allows investors to review our core ongoing operating performance from the same perspective as management and the Board of Directors. These non-GAAP financial measures provide investors an enhanced understanding of our operations, facilitate investors' analyses and comparisons of our current and past results of operations and provide insight into the prospects of our future performance. We also believe the non-GAAP measures are useful to investors because they provide supplemental information research analysts frequently use to analyze financial performance.

The method we use to produce non-GAAP results is not in accordance with U.S. GAAP and may differ from methods used by other companies. These non-GAAP results should not be regarded as a substitute for corresponding U.S. GAAP measures but instead should be utilized as a supplemental measure of operating performance in evaluating our business. Non-GAAP measures do have limitations in that they do not reflect certain items that may have a material impact upon our reported financial results. As such, these non-GAAP measures should be viewed in conjunction with our financial statements prepared in accordance with U.S. GAAP.

Non-GAAP reconciling items for the three months ended September 30, 2020 and 2019:

The following information is provided to give qualitative and quantitative information related to items impacting comparability. Items impacting comparability are not defined terms within U.S. GAAP. Therefore, our non-GAAP financial information may not be comparable to similarly titled measures reported by other companies. We determine which items to consider as "items impacting comparability" based on how management views our business, makes financial, operating and planning decisions and evaluates the Company's ongoing performance. The following items have been excluded from our non-GAAP results:

• Professional fees
• Severance expense
• CEO transition
• TBG restructuring
• Long-lived asset impairment
• Asset retirement obligation
• TBG discontinued operations
• Lease termination fees
• Benefit from lease liability decrease in excess of previously impaired ROUA ("Lease Liability Benefit")

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REGIS CORPORATION
Reconciliation of Reported U.S. GAAP Net Income (Loss) to Adjusted EBITDA, a Non-GAAP Financial Measure
(Dollars in thousands)
(Unaudited)

Adjusted EBITDA

EBITDA represents U.S. GAAP net income (loss) for the respective period excluding interest expense, income taxes and depreciation and amortization expense. The Company defines adjusted EBITDA, as EBITDA excluding identified items impacting comparability for each respective period. For the three months ended September 30, 2020, the items impacting comparability consisted of the items identified in the non-GAAP reconciling items for the respective periods. The impacts of the income tax provision adjustments associated with the above items are already included in the U.S. GAAP reported net income (loss) to EBITDA reconciliation, therefore there is no adjustment needed for the reconciliation from EBITDA to adjusted EBITDA.

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