Sallie Mae's Kevin Ognibene Appointed Chairman of Better Business Bureau Serving Delaware

Ognibene Brings 28 Years of Customer Service Experience to Role

Sallie Mae today announced Kevin Ognibene, who leads the company's Office of the Customer Advocate, has been named Chairman of the Better Business Bureau (BBB) Serving Delaware.

"The Better Business Bureau Serving Delaware is delighted to welcome Kevin Ognibene as Chairman," said Christine Sauers, president, Better Business Bureau Serving Delaware. "Kevin brings a unique perspective to our organization, and he has made significant contributions as a BBB board member for the past four years. His leadership has helped advance our mission and helped ensure our future success."

Ognibene has more than 28 years of experience in financial services, specifically in business operations, sales, marketing, retail deposits, and customer service, where he has been strongly focused for the majority of his career. In his current role, Ognibene manages and coordinates efforts for researching and responding to customers, while working with business partners across the organization to resolve issues and pursue opportunities to enhance both the customer and employee experience. These efforts have helped Sallie Mae maintain an A+ rating with the BBB since 2016. The company also received the BBB's prestigious Torch Award for Marketplace Ethics in 2018.

"Establishing consumer trust is vital for any business, a lesson I learned early on from my mom, Bunny, who was a small business owner," said Ognibene. "My experience at Sallie Mae demonstrates the power of customer centricity and providing exemplary service, as well as how customer success and business success naturally align. The Better Business Bureau Serving Delaware is the leader in advancing marketplace trust, and I look forward to working with people across the state to further a thriving, customer-focused business community here in Delaware."

Ognibene joined the BBB Serving Delaware's Board of Directors in 2016. Since then, he has served on the Scholarship Committee, the Executive Committee, the Nominating Committee, and most recently served as Vice Chairman. He will succeed former BBB Serving Delaware Chairman Gerard L. Esposito, president, Tidewater Utilities, Inc.

To learn more about Sallie Mae, visit www.SallieMae.com.

Sallie Mae SLM believes education and life-long learning, in all forms, help people achieve great things. As the leader in private student lending, we provide financing and know-how to support access to college and offer products and resources to help customers make new goals and experiences, beyond college, happen. Learn more at SallieMae.com. Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

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