Convergys Corporation CVG, a global leader in customer experience outsourcing, has attained the "Leader" designation in the industry's foremost comparative analysis.
Everest Group's annual Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018 analyzed the contracts, operations and capabilities of more than 35 established CCO service providers.
"We are honored to be recognized as a Leader in the 2018 Everest PEAK Matrix for the fourth consecutive year. This top placement measures vision and strategy, depth and breadth of services, innovation and investment in digital, and delivery excellence," said Andrea Ayers, Convergys President and CEO. "Leaders must be able to help clients navigate the increasingly complex world of CX. I am proud of our team for their leadership and hard work each day to support our clients on their unique CX journeys, as well as the team's deep expertise, and the investments we continue to make in digital solutions and technologies."
"Convergys is a consistent, strong player in the CCO market, acknowledged for its creative solutioning and responsiveness," said Skand Bhargava, Practice Director Everest Group. "Convergys' focus on strengthening its digital offerings through investments in next-gen technologies and agent training and development has helped it deliver on the evolving needs of the clients and end-customers."
About Convergys
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees in 33 countries around the world.
Visit www.convergys.com to learn more about us.
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(Convergys and the Convergys logo are registered trademarks of Convergys Corporation).
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