LivePerson Extends Partnership with Telefonica UK's O2 Brand

LivePerson

and O2, the commercial brand of Limited, today announced the extension of their partnership, as O2, a leading telecommunications company with over 23 million customers, expands the company's digital engagement services to their customers. O2 has made significant enhancements to its digitally-led customer service strategy to include live chat, rich-media, and mobile engagements, providing the best possible service to customers. LivePerson plays a critical role in this strategy, as a long standing partner and an expert in helping brands connect with their customers. Richard Clarke, Head of Digital Service, O2 comments: "We've seen a dramatic increase in the level of engagement with customers across our digital channels in recent years, and LivePerson has played a key role helping us engage with our customers in these channels. We look forward to expanding this relationship further to continue to offer our customers the best possible service. Consumer behaviour is changing rapidly, and having a partner like LivePerson to help us engage our customers in what's fast becoming a preferred channel,