Is Bank of America Using Bots Posing as Real People to Handle Customer Inquiries?

An interesting story has been making its way through the Twittersphere lately and it has Bank of America BAC in a bit of hot water as the story continues to attract attention.

Here’s how it went down. On July 6, a tweeter that uses the name @dathmarkh said that he was “chalkupying” in front of the Bank of America headquarters in New York when he was chased away by New York City police. You can see a picture of what he was doing here.

You’ve likely never heard of chalkupying. It is an extension of the Occupy Wall Street movement where people create chalk drawings outside of government and corporate buildings protesting practices they find to be unjust. In the case of Bank of America the person drew pictures on the sidewalk protesting alleged illegal foreclosures.

But that’s not the story. Once word got out that @dathmarkh was chased away, the Twitter community wrote to the bank letting them know what they thought of the incident. One person tweeted the bank and got this response:

Not exactly the response you would expect but then OccupyLA joined the “conversation.”