Itron Renews Contract with British Gas for Comprehensive Managed Services

Itron

announced today that it has signed a five-year contract with British Gas to provide a full suite of services in support of more than 1.25 million electricity prepayment customers throughout the UK. Under this contract, Itron is providing a B2B customer support call center, prepayment vending transaction management, meter data management, data reporting, technical support and consulting services. Since 2004, British Gas has entrusted Itron's Managed Services with the provision of its electricity prepayment solution. Both parties have agreed to a contract that will run until at least the end of 2017 and enables the expansion of the use of Itron's technology, which already provides features such as in-home vending. British Gas will be able to continue delivering market-leading solutions to its existing and new prepayment customers while also modernizing and adapting to the developing smart metering standards, thereby ensuring increased levels of efficiency, quality of service and customer satisfaction. “This contract is a prime example of Itron's technical expertise, local knowledge and innovative solutions that combine to help utilities like British Gas reliably manage energy and serve their customers,” said Nigel Hughes, managing director, for Itron in the UK. “We're delighted to continue our partnership with British Gas and look forward to providing our services so that British Gas can stay focused on its core business operations while Itron manages the rest.” Itron's Managed Services provides a prepayment solution to over 3.4 million homes across the UK, which includes collection and processing of prepayment meter data (such as vending, debt and credit details) as well as issuing prepayment keys, providing tariff updates and solution support. Itron also offers energy suppliers with solution enhancements such as EnergyPOINT.net®, Itron's in-home vending service, which enables customers to purchase and add credit to their meter from the comfort of their home rather than visiting a retail outlet. About Itron Itron is a global technology company. We build solutions that help utilities measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement and control technology; communications systems; software; and professional services. With thousands of employees supporting nearly 8,000 utilities in more than 100 countries, Itron empowers utilities to responsibly and efficiently manage energy and water resources. Join us in creating a more resourceful world; start here: www.itron.com. About British Gas British Gas is the UK's leading energy supplier, and serves around 12 million homes in Britain – nearly half the country's homes – as well as providing energy to one million UK businesses. British Gas provides value for money, dedicated customer service, innovative energy solutions and the highest quality Home Services expertise in the country. Find out more at www.britishgas.co.uk.