MAXIMUS Wins Contract for Connecticut's Health Insurance Exchange Customer Contact Center Operations

MAXIMUS

, a leading provider of government services worldwide, announced that it has signed a new contract with the state of Connecticut to operate the customer contact center operations for Access Health CT, the state's Health Insurance Exchange. The three-year, five-month base contract is valued at $15 million, commences on March 1, 2013, and runs through August 31, 2016. Thereafter, the contract also has a two-year option period that the state may exercise following the completion of the base contract. Under the contract, MAXIMUS will serve as the primary customer service center to all Connecticut residents who will use Access Health CT to determine their eligibility for, and enroll into, a qualified health plan. Operating under a no-wrong-door model, MAXIMUS professional staff will take on the vital role of helping consumers navigate health plan information to determine which health plan best meets their unique needs. The service center will also leverage self-help options such as Web portal assistance and interactive voice response. Access Health CT is scheduled to go live for open enrollment on October 1, 2013.