Norton LifeLock Review

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Contributor, Benzinga
December 20, 2022
Norton LifeLock
Overall Rating:
securely through Norton LifeLock's website

Norton Lifelock helps individuals, families and businesses navigate an interconnected world by providing industry-leading cybersecurity solutions, including identity, credit and financial monitoring. Its services monitor sensitive information for changes that could indicate identity or financial theft, giving users more confidence in maintaining privacy. The company aims to protect its customers from the financial and emotional damage that can result from cyber crimes. 

Best For
  • Consumers who regularly use the internet for shopping, banking or other activities
  • Victims of online fraud or identity theft
  • Individuals concerned about the increasing number of cyber threats
  • Individuals looking for privacy protection (such as a password manager or VPN)
  • Families that want to keep their personal information safe
Pros
  • Personalized identity restoration specialist to help restore your identity
  • Stolen funds reimbursement
  • Timely alerts that protect against fraud and identity theft
  • 24/7 customer service
  • Tiered service options
Cons
  • Prices may increase after the first year

Norton LifeLock Ratings at a Glance

LifeLock, an identity theft protection company, was founded in 2005 in response to the growing problem of identity theft. After it was acquired by computer security company Symantec, the company was renamed Norton Lifelock.

Norton LifeLock Products

Technology has improved lives in many ways, but it has also made it easier for criminals to steal personal information. LifeLock tracks suspicious activity and alerts users. Monitoring and detecting early signs of fraud makes it easier for people to protect themselves from identity theft.

LifeLock has three main plans that customers can choose from based on their individual needs. These include LifeLock Standard, LifeLock Advantage and LifeLock Ultimate Plus. Services offered under the three plans include the following.

Identity Monitoring

The identity monitoring service offered by LifeLock covers key areas where customers are likely to be subjected to identity theft, including dark web content, crime registries and court records. The company notifies its customers by sending alerts if their identities are found in such areas.  

Credit Monitoring

LifeLock provides a comprehensive credit monitoring service depending on the selected plan. With the Standard plan, customers only qualify for credit monitoring from one bureau. The Plus plan provides credit monitoring and alerts for all three major credit bureaus (Equifax, Experian and TransUnion). The credit monitoring plan is also accompanied by credit reports and reports from all three agencies.

Financial Monitoring

Financial monitoring services are available in the LifeLock Advantage and LifeLock Plus plans. It involves monitoring customers’ financial accounts, including their checking, savings and credit accounts. The company alerts users when money is moved from these accounts or if someone other than the account holder requests information changes. The company also monitors new accounts opened under the customer’s name and gives alerts on customers' 401(k) investment accounts.

Social Media Monitoring

Social media monitoring is the newest feature offered by LifeLock. It is only available with the LifeLock Plus plan. With this option, the company monitors all your social media posts and detects signs of hate speech and cyberbullying. It also warns customers if someone is trying to hack their social media accounts. The company can monitor social media platforms like Facebook, your YouTube channel, Instagram, LinkedIn and Twitter.

Lost Wallet Protection

If you misplace or someone steals your wallet, LifeLock customer service can cancel the existing cards on your behalf and help you get replacements. But this protection only applies if you entered the card numbers into your dashboard. The company can help with the cancellation and replacement of debit cards, driver’s licenses and credit cards, among others.

Home Title Monitoring

LifeLock notifies homeowners when there are changes relating to the title of their home, including a change in financing, a new lender or a notice of default.

Stolen Funds Reimbursement

LifeLock also offers a package that includes reimbursement of stolen funds and coverage for lawyers and experts. Here is how the reimbursement works:

  • LifeLock Standard: Reimbursement for stolen funds up to $25,000
  • LifeLock Advantage: Up to $100,000 in stolen funds reimbursement
  • LifeLock Plus: Reimbursement of up to $1 million in stolen funds

Norton LifeLock Customer Service

LifeLock offers a variety of support options 24/7 for its users via live chat or phone. The live chat button is a convenient option for customers with urgent concerns. You can also search the FAQ section for answers to common questions or browse the community section to get answers to your questions. If you sign in, you'll be able to get customized support based on the products you own. It is easy to reach knowledgeable customer support staff to help with queries.

Norton LifeLock Pricing

Norton LifeLock has a transparent pricing structure that is based on the plan you choose. The company offers an individual plan (1 adult), a family plan (2 adults) and another family plan option (featuring 2 adults and 5 kids). As you would expect, the more expensive the plan, the more features it has. LifeLock has both monthly and yearly plans.

Depending on the plan, customers can pay anywhere between $8.99 and $29.99 per month. However, these prices increase after the first year. Regardless of the plan you choose, you can still get alerts when your data is breached.

Norton LifeLock Mobile App

LifeLock has a mobile app for Android and iOS. The app is easy to navigate and has all the important features available on the desktop version. LifeLock sends alerts and notifications to the customer’s mobile devices. The app also features voice calling and messaging options. Additionally, customers can track their financial activities and check their credit scores directly from the app; the only thing they can’t view is their credit report.

Norton LifeLock User Experience

It is easy to create an account with LifeLock. The process of installing the software and signing in should take less than 10 minutes. Both the website and desktop versions have a user-friendly design that makes it easier to navigate. At the dashboard section, customers will need to provide their bank account details, insurance information, credit card information, medical insurance number and driver's license number, among other details.

Norton Lifelock vs Competitors

LifeLock is an industry-leading option for cybercrime protection. A few of LifeLock’s competitors include Identity Guard, Aura, Privacy Guard and ID Shield. Although all these options try to protect users from cybercrime, they vary in terms of pricing, the number of services offered and the extent of protection. Norton LifeLock also stands out by offering Norton 360 antivirus software with every plan.

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Norton LifeLock Overall

Norton LifeLock is a comprehensive cyber-security company that provides a variety of products and services to protect online users from potential security threats. It is a global leader in consumer cyber safety, offering solutions to individuals, families and businesses. Pricing is transparent, with multiple levels of subscription options tailored to different budgets and needs. According to Norton LifeLock, the digital world can only be empowering when users have confidence in their privacy, identity theft protection and security. The company takes pride in helping communities navigate the online world in a more secure way. If you're looking for a reliable and effective way to protect yourself from cybercrime, consider LifeLock.

Frequently Asked Questions

Q

Are LifeLock and Norton the same?

A

Norton and LifeLock are the same company; they merged to provide comprehensive cybersecurity solutions for consumers. 

Q

Is it worth having Norton LifeLock?

A

It is worth having Norton Lifelock. With LifeLock, you can have peace of mind knowing that your personal information is being monitored and protected. 

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