Nexa Mortgage Review: Is It Any Good?

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Contributor, Benzinga
September 15, 2023

Nexa Mortgage stands out for fast funding on home purchase loans, refinance or cash-out refinance. Its website is simple to use and intuitive, allowing you to apply for a pre-qualification letter, perform a refinance analysis or compare the best mortgage rates on the market.

Fast digital quotes streamline the application process. In most cases, you’ll get the loan amount within 30 days, making Nexa’s mortgages some of the fastest average closing times available.

  • Diverse home loan solutions
  • Fast closing
  • Free instant quotes
  • Excellent online tools
  • Offers military discount
  • May not offer the lowest rates
  • Some customers complain about the lack of branch offices
  • Some customers complain of aggressive agents
  • Not available in all states

Nexa Mortgage Ratings at a Glance

Customer Service
Loan Types
Overall: Is a Good Lender?

Founded in 2017, Nexa Mortgage is a full-service mortgage company based in Chandler, Arizona, that offers home purchase loans, refinance rates and easy rate comparisons. It offers primary residences, investment properties and commercial real estate financing. Nexa Mortgage operates in 47 states. 

Whether you’re considering a first-time home purchase or a refinance, Nexa Mortgage offers solutions. It aims to offer exceptional customer service while serving clients with honesty, integrity and competence.

As the Nexa Mortgage review below reveals, it is a great company with exceptional customer reviews and satisfaction. However, it's not available in all 50 states and lacks sufficient branch offices.

Nexa Mortgage Customer Service

Nexa Mortgage is financially strong. Revenue was $11 million in 2022. It currently has 577 employees. 

Nexa also performs exceptionally well in customer satisfaction. It gets 4.96 out of 5 stars on Zillow, with 726 reviews. Likewise, it received 4.3 out of five stars on Birdeye, with 279 or 339 reviewers leaving five-star reviews. 

Nexa received a Better Business Bureau rating of A+, although it's not accredited by the BBB, and one dissatisfied customer left a one-star rating there. Nexa Mortgage complaints center around aggressive sales agents and customers who want more branch offices. 

Customer Service and Phone Number

You can reach Nexa Mortgage at (602) 344-9333. Nexa offers corporate support for everything from accounting and payroll to licensing and compliance from Monday to Friday, from 8 a.m. to 5 p.m. Arizona time.

You can reach a loan support officer from 6 a.m. to 6 p.m. Monday to Friday and Saturdays from 8:30 a.m. to 12:30 p.m. You can also get a free customized quote online

Nexa Mortgage Qualifications

Nexa Mortgage allows you to get a free online quote in minutes.  To see individual rates, you’ll need to go through the prequalification application process and provide contact information and other personal information. 

With pre-qualification, Nexa Mortgage will use your Social Security number and other personal information to estimate mortgage amounts. For final loan approval, you'll need:

  • Legal ID
  • Social Security number
  • Proof of income
  • Bank statements

You might also need:

  • Pay stubs
  • W-2s
  • Tax returns
  • Employment verification
  • Proof of assets

It will also look at your debt-to-income ratio to assess financial strength. You’ll need a minimum credit score of 580 for a conventional loan at Nexa Mortgage, which is lower than the industry average of 620. 

Nexa Mortgage Loan Types

  • Fixed-rate mortgages
  • Adjustable-rate mortgages
  • Conventional
  • Jumbo
  • FHA
  • VA
  • USDA
  • Conforming
  • 15-year conforming
  • Refinance
  • First-time mortgages

Factors to Consider With Nexa Mortgage

When comparing mortgage lenders and quotes, consider rates, fees, customer service and qualifying ability. Here’s how each of these factors can affect your mortgage qualification. 


Compare the best available interest rate for the mortgage products you’re considering. Look for a mortgage lender with a quote comparable to average rates or lower. Nexa Mortgage can give you a personalized quote online in minutes. Keep in mind that even a 1% increase can lead to significant additional payments over the loan’s lifetime. 

A February 2023 Zillow report noted that Nexa's 30-year fixed rate mortgage offered rates as low as 6.67%, making Nexa mortgage rates comparable to competitor rates. 

Fees and Additional Costs

Remember that you’ll need to pay closing costs and origination fees that can equal 3% of the loan value or more. When comparing insurance lenders, look at total costs and fees to ensure you select the most cost-effective mortgage option. Nexa Mortgage closing costs are comparable to the national average. Speak with a Nexa agent to understand individual costs. 

Borrower Experience

Look for a mortgage lender with strong customer support. For this, check customer reviews on Zillow, Google, BBB or other sites. Nexa Mortgage performs exceptionally well in customer reviews, with 4.97 out of 5 stars on Zillow.  


If you're unsure which mortgage product you'll qualify for, choosing a lender with diverse product offerings can make finding a mortgage that will work for your financial situation easier. Nexa Mortgage offer free, fast quotes online, making it easier to compare rates and find a mortgage that fits your needs. Consider also mortgage lenders that don't require tax returns, mortgages for bankruptcies or mortgages for self-employed to meet specific availability requirements.  

Why You Should Trust Benzinga

Benzinga aims to offer comprehensive, accurate and current financial information to assist in your financial decisions. As part of this review on Nexa Mortgage, Benzinga considered customer reviews, BBB ratings, types of mortgages available, company history and financial performance to offer a well-researched and balanced review. 

Overall: Is Nexa Mortgage a Good Lender?

Nexa Mortgage offers competitive rates and instant online quotes. With thousands of satisfied customers and strong financial performance, its profile ranks near the top of mortgage lenders nationwide. With the option for low credit score loan qualifications, Nexa also offers conventional mortgages to more borrowers. If you are asking, "Is Nexa Mortgage legit?" — The answer is yes! Compare mortgage rates or get pre-qualified with Nexa Mortgage online to see if Nexa can offer the most competitive mortgage solution for your family's needs. 

Frequently Asked Questions


Is Nexa Mortgage a reliable mortgage company? 


Yes, Nexa Mortgage is a reliable lender that offers competitive rates, instant online quotes and exceptional customer service.



Does Nexa Mortgage do a hard pull?


Nexa Mortgage doesn’t usually do a hard pull for pre-qualification. However, it will do a hard pull before final mortgage approval.



What is the average closing time for Nexa Mortgage?


Average closing times for a Nexa Mortgage are 30 days or less. With Nexa Mortgage, you can close on your new home faster than the industry average.

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Luke Jacobi

About Luke Jacobi

Luke Jacobi is a distinguished professional known for his role as President at Benzinga, a renowned financial media outlet. With a background in business operations and management, Luke brings valuable expertise to his position, overseeing various aspects of Benzinga’s operations. His contributions play a crucial role in the company’s success, ensuring efficiency and effectiveness across different departments. Prior to his role at Benzinga, Luke has held positions that have honed his skills in leadership and strategic decision-making. With a keen understanding of the financial industry and a commitment to driving innovation, Luke continues to make significant contributions to Benzinga’s mission of providing high-quality financial news and analysis.