

Mercury often proves to be a good choice for teens, drivers with lower credit scores and high-risk drivers with dinged driving records. It’s hard to beat on price in many markets where it’s available. The carrier also offers homeowners insurance, renters insurance and several types of business insurance. All policy types and discounts are not available in all 11 states Mercury Insurance serves.
Mercury Insurance’s goal is to offer the lowest prices and appropriate amounts of coverage to protect its customers. And it does. It offers a local network of agents in 11 states. Mercury strikes a balance of price and reliability, particularly in auto insurance. That means it’s often an obvious choice in markets where it’s available.
Mercury Insurance may be the right carrier for you if you’re looking for affordable rates. In fact, value-driven auto insurance is the company’s strongest attribute. Low rates make it a good choice for younger drivers. It’s a good option if you just want the basics and are willing to sacrifice satisfying customer service and strong claims support. Mercury Insurance is only available in 11 states:
Mercury might not be the answer if you’re looking for the best homeowners insurance premiums. The carrier’s homeowners policy rates are among the nation’s highest compared to competitors, and its customer service is so erratic that J.D. Power affirmed it in a review. If you really want one of its homeowners insurance policies, you won’t be able to get an online quote. Policy quotes are available only through an agent.
Mercury offers a range of insurance products for your vehicles and your home. Its insurance products include:
Mercury doesn’t offer the longest list of discounts, but it does offer quite a few opportunities for savings. Here’s a list of some of its discounts and how you can get them:
Mercury also offers discounts if you own a newer home, live in a gated community and/or own a home built with fire-resistant construction materials.
If you select Mercury as your insurance carrier, you may not experience a seamless customer service experience. Customer reviews are mixed. While Mercury received a superior financial strength rating from AM Best, it didn’t fare as well with J.D. Power, which rated the carrier 3 out of 5 rated the company’s overall customer satisfaction as average for auto insurance and below average for homeowners insurance. The score is based on customer satisfaction levels for policy offerings, claims service, billing and payment.
You can reach a customer service agent 24/7 by calling 800-503-3724.
You can file a claim 24 hours a day, 7 days a week. If you need help while you’re on the road, a Mercury agent will arrange for roadside assistance and help you get a rental car if your vehicle is out of commission due to an accident or mechanical failure.
Mercury’s online claims support has mixed reviews. Many customers claim that coverage was dropped after they filed a claim and received payment.
You can contact the claims hotline at 800-503-3724.
A 1-year auto insurance policy quote is $936 in states where Mercury is available — that’s inexpensive compared to competitors. Your quote could be higher or lower, depending on a number of factors such as the type of vehicle you drive, your credit score, driving record, number of accidents and tickets and your ZIP code.
Mercury offers a limited range of optional coverages compared to other insurance companies. The actual coverage available to you depends on the state you live in, which could further limit your options.
Traditional coverage options include:
Its Mercury Mechanical Protection optional auto coverage stands out because most other carriers don’t offer it. The protection pays for the cost of mechanical and electrical repairs after your car’s original warranty expires. Add-on coverage includes extras such as roadside assistance, trip-interruption coverage and other benefits.
Other extra coverage options and specialty policies include:
Mercury received a superior financial strength rating from AM Best. It didn’t fare as well with J.D. Power, which rated it 3 out of 5 in its PowerCircle ratings based on customer satisfaction levels. The score is based on customer satisfaction levels for policy offerings, claims service, billing and payment.
You can receive customer support 24 hours a day by calling 800-503-3724.
If you want a Mercury Insurance policy, you can get 1 through more than 8,000 agents available in the 11 states the carrier serves.
It’s important to remember that all discounts and insurance products are not available in every state. So be sure to check what the policies offer you and shop to make comparisons to ensure you’re getting the most bang for your bucks.
To find out more about Mercury Insurance Group and its insurance products, find a local agent or to receive a quote, visit the Mercury Insurance website or call 800-956-3728.
See More: BRISTOL WEST INSURANCE REVIEW
Benzinga crafted a specific methodology to rank car insurance. We prioritized carriers based on policy offerings, state availability, customer service and claims, quote and discounts available. We also included car insurance quote aggregators in lists to make it easy and efficient to compare policy quotes and options. To see a comprehensive breakdown of our methodology, please visit see our Car Insurance Methodology page.
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