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Jobber Review

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1 Minute Review

Want a leg up on the competition without hurting your bottom line? If you’re a business owner or independent contractor in the service industry, Jobber is the modern, digital solution to customer demand for speedy, convenient service. Jobber can improve your service and product delivery to increase your value for customers.

Best For

  • Field service companies
  • Field service businesses with multiple team members

Pros

  • Monthly and annual contract options
  • Real-time digital customer interactions
  • Manage clients, team and operations from your phone
  • Digital quote, marketing and reservation tools

Cons

  • Narrow focus on service businesses
  • Monthly contracts are fairly pricey
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Jobber Pricing

Jobber has 3 available package tiers with flexible commitment options. After the 14-day free trial, you can choose between Core, Connect or Grow. 

Each offers 2 price options: month-to-month or annual contract. Subscribing with the annual price gets you a fairly steep discount. 

The price can be worth it if you see a return in profits using Jobber. It could help you streamline operations without hiring an extra hand. You may also be able to connect with new clients without spending an arm and a leg on advertising or lowering your prices.

You can try Jobber for 14 days free with no obligations or credit card information necessary. Then you’ll select from 3 levels with 2 commitment terms depending on your team size and service business needs. The tiers are stacking in nature, so features included in lower price points are included at higher price points along with additional services.

Core

  • $29 per month with annual contract or $49 month-by-month
  • 1 user 
  • Quoting, scheduling, invoicing

Connect

  • $99 per month annually or $139 month-by-month
  • Up to 7 users
  • Build processes and integrate your team

Grow

  • $199 per month annually or $279 month-by-month
  • Up to 30 users ($19 per additional users)
  • Scale business using sales and automated marketing tools 

Jobber Product Offerings

Jobber acts as an operational hub and integrates all aspects of a field service business. It can act as your client manager program (CRM) and handle scheduling, dispatching, invoicing and follow up with clients. 

Your customers will enjoy the efficiency of online booking along with easier customer communication. It can even provide quotes, follow up on potentially interested customers and process payments.

Jobber gets points for its scaled packages. You can select the amount of coverage you need and how many team members you’re managing. 

Some industries that can benefit from the Jobber software include appliance repair, HVAC, cleaning, electrical contracting, painting, plumbing or pool service. Any industry that includes a specialized 1-on-1 field service can utilize Jobber. 

Every plan comes with the following features:

  • Client manager (CRM)
  • Client hub
  • Scheduling
  • Job details and attachments
  • Quoting
  • Customer financing
  • Invoicing
  • Online payments
  • Mobile card read
  • Instant payouts
  • Calendar import
  • Jobber app marketplace
  • 1-on-1 product support
  • Jobber Entrepreneurship Group membership
  • Mobile app
  • Reporting 

These are the basic features you’ll get with the Core account. If you elect to upgrade to Connect, you’ll have access to features such as online booking, automatic client notifications, job forms, routing, GPS tracking, time track and expense tracking, automatic payments, automatic invoice follow-ups, QuickBooks Online syncing and custom field creation. 

This level is great for smaller businesses who want to upgrade their client experience and make booking more accessible. In the increasingly digital age, mobile accessibility and modernized communication is an important asset to attract customers from your competitors. 

Grow is the most comprehensive package. It’s best for expanding, existing large teams or to modernize your business. This package focuses on strategy to increase the size of your business. 

You’ll get all the features available with Core and Connect along with a host of others. Grow unlocks features like 2-way messaging, lead management, line item images, automatic quote follow-ups, email and postcard marketing and optional add-ons. 

Jobber Customer Service

Jobber’s customer service is adequate as a whole with bonus points for the option to reach human support via email or the toll-free customer service hotline. There are separate departments for sales and troubleshooting, so you can find specialized customer service no matter your query.

There’s also a Jobber bot that is available for chat during working hours. You can initiate a customer service chat with the Jobber bot and expect a response immediately during service hours. 

Jobber offers definitions for its jargon in the Jobber Glossary. You’ll also find demonstration videos for all of its available features. There are in-depth sections for the Jobber app, workflow, your business health reports and more. 

Each section includes several articles going over the minute details of each feature. It also offer educational resources with Jobber Academy. These can be used to improve your service business model and adopt better practices. Jobber’s customer service gets it done and is best if you like to work through solutions on your own before seeking additional support. 

Jobber Mobile App

Using its award-winning service business software, the Jobber mobile app streamlines the coordination of your field service business using an efficient, easy-to-navigate interface. Your employees and team can keep track of tasks and assignments while you coordinate and monitor work. And you can do it all from your smartphones.

The app is available for Apple and Android. Both the Connect and Grow package tiers allow you to add additional users to your Jobber account. These users are also able to conduct business via the Jobber mobile app.  

You can handle all of the following through the Jobber Mobile app:

  • Job scheduling
  • Job descriptions and details
  • GPS tracking for your employees in the field
  • Invoice and payment management
  • Customize client and job files by adding notes and attachments
  • Use Quick Create to start client files, quotes and job descriptions in a few swipes

Jobber Privacy

Your Jobber data is backed up daily. It also states the infrastructure Jobber is built on top of is completely redundant and fail safe in terms of storage and processing. 

The physical facility that your data is stored in is also secure. Jobber uses Amazon Web Services security. 

Jobber Performance

Jobber’s goal is to give you the tools needed to manage your business and organize your team from anywhere — whether in the field, at home or on-the-go. And Jobber is more of a niche CRM specialized for field service, but it’s highly-customizable to meet the needs of more than 50 field service industries. 

Customer reviews are generally positive, notably for cutting labor costs, increasing profits and streamlining invoicing. It’s app is highly- functional as a mobile management station and delivers what it promises.

Jobber Overall Rating

Jobber strives to deliver fast, efficient customer-forward management. This is important in the age of convenience, where Amazon and app-based delivery services continue to eat up business from services unprepared to meet demand. 

Select the right tier and watch Jobber become your integrated, all-in-1 business hub.