This Mobile Tool Helps Cannabis Retailers Adapt To 'New Normal'

Social distancing is now a common practice, with many businesses responsibly asking customers to maintain a distance of at least six feet from each other. Some have implemented solutions like painting lines on the floor or using stickers, while others have opted for tech-enabled solutions.

For the cannabis retailer, considered essential in many jurisdictions, these social distancing measures can create very specific challenges because of their unique security needs and constraints, as well as regulatory requirements.

Seeking to help cannabis (and non-cannabis) retailers remain open in this environment, while serving the public responsibly and efficiently, a company out of Pasadena, California has come up with a solution.

Enter QLess, a line-management and customer experience platform for mobile queuing that eliminates the need for lines and waiting rooms.

QLess enables virtual check-ins through a dedicated online portal. Real-time SMS updates keep customers posted on their place in line and wait time.

“Cannabis retailers face unique issues when it comes to managing customer flow,” says CEO Kevin Grauman. “Our system is used by hundreds of organizations in many industries and is perfectly positioned to help solve the logistics of social distancing. QLess virtually eliminates lines (and crowded waiting rooms), while allowing the establishment to continue to meet its customers’ needs.”

Other features QLess offers include appointment follow-ups with customers and virtual call-back queues.

Courtesy image.