Darrius Jones

Head of Emerging Labs


Darrius currently leads the USAA Labs Emerging Technology team with a focus on Digitally Scalable Interactions, IOT, Cyber Security and Digital Identity. Prior to this role, he was with the Channels team within Member Experience Performance Optimization responsible for the automated routing, optimization and reporting of member contacts.

Darrius rejoined USAA in October of 2013 after 3 years at Cisco Systems leading Customer Collaboration/Unified Communications product strategy, alliances and innovation. He originally joined USAA in 2007 as an IT Architect focused on Communications, Collaboration and Contact Center technology. In 2008 he was named Executive Director Technical Fellow for the contact center domain and in 2009 transitioned to Channel Management as Executive Director responsible for Voiceline, Member Service Representative assisted channels, Contact Routing and Video Strategies.

Prior to joining USAA, Darrius served as Merrill Lynch’s Senior Communications Architect. He was responsible for leading a design and engineering team through the modernization of the North America & Asia Pacific core voice systems where the organization consolidated 600 branch locations on centralized platforms in the U.S., Hong Kong and Japan. Other notable career experiences include: international assignments in China, Tokyo, Hong Kong, London, Dubai and the Philippines. Some of his most rewarding, exciting and challenging experiences have been large venue speaking engagements as a presenter, panelist and moderator.