SAP SuccessFactors Review

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Best For

  • Performance management
  • Payroll management
  • Enterprise Resource Planning (ERP)


  • Excellent support for a global workforce thanks to options for multiple languages and currency options.
  • Easy to access for employees and managers
  • Offers a mobile app for convenient access
  • Integrated training options make it easy to close the skills gap for employees and their managers.


  • Limited add-ons restrict your ability to connect the system to other software tools.
  • The software costs more than its competitors that offer a similar feature set.
  • With so many features, the software takes some time to learn and is not always as intuitive as it could be.
  • No benefits administration features
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SAP SuccessFactors provides enterprise resource planning (ERP) software. It’s a leader in the industry and is especially good for small- to mid-sized businesses. The fully integrated human resources software provides tools from payroll to performance management to help businesses manage their team.

Enterprise resource planning software helps the HR team oversee operations while also engaging employees and providing them self-service options. 

Here is an SAP SuccessFactors review to guide you in knowing whether this software is right for your organization.

Ease of Use: 8/10

Features:  9/10

Pricing:  6/10

Overall:  8/10


What is SAP SuccessFactors? It’s a fully integrated software suite that helps you manage many facets of HR from onboarding to skills training. The software offers several modules and options to create the experience you need based on your company’s size and structure.

The features available will vary based on the selections you make for a subscription. As you evaluate HR software, read up on the top features the SAP SuccessFactors product offers and learn about its strengths and weaknesses. 

Comprehensive HCM Suite

Manage your talent with ease thanks to analytics and insights. Enjoy better confidence in decision-making thanks to executive insights. Check to see if you have the right people in the right positions.

Engage your employees with an easy-to-use interface and keep them motivated with one of the leading performance management systems on the market. From recruiting to succession planning, you’ll have the tools you need to oversee your people management.

Global Expertise

SAP SuccessFactors offers one of the best global experiences through supporting many different languages and payroll in a variety of currencies. Maintaining compliance with global payroll is challenging but SAP SuccessFactors sends alerts to notify you of any issues you might not be aware of. Before you run your global payroll, the system provides notice for all discrepancies and non-compliance issues. 

But payroll isn’t the only excellent global feature that SAP SuccessFactors offers. It’s also great for engaging employees in their native language. Provide training materials, handbooks, and more in a variety of languages with ease. Thanks to supporting various languages, employees can also use self-service tools to keep their information up to date.

Succession Planning

Identify your top performers to retain your organization’s best talent. Look for ways to develop their talent through appropriate training. Build an organizational chart that shows your succession planning. Document skills gaps to start training your successors or even backup successors just in case someone makes a career change.

Even large organizations can see where their top talent is by using convenient talent searching tools. Complete regular risk assessments that show what would happen if you lost a key employee with crucial skills not found elsewhere within your organization. This helps you prepare your successors with proper training and shadowing opportunities.

Recruitment HR Transactions

You’ll find everything you would expect from recruitment software including application management and candidate relationship management tools. But you’ll also find some outstanding features that other competing software programs don’t offer.

Recruit talent using the 46 available languages in the system so you can find top talent from anywhere in the world. Eliminate hiring bias to make more equitable decisions. 

Workforce Analysis

Understand your workforce through data and analysis. Gain a deeper understanding of your diversity, in-house skills, and more. You can track trends over various period lengths, including monthly, quarterly, and annually. Add in data from other sources to gain a full view of your workforce. Easily filter and segment your data to focus on different metrics and data points. 

The only setback of this module within SAP SuccessFactors is that it’s so robust that it’s challenging to navigate. Some users feel overwhelmed with the more than 2,000 talent metrics that you can use to analyze your workforce.


Given the confidential information you’ll house and transmit through HR software, security is a top concern. A breach of employee information or even job applicant data could be a PR nightmare. The good news is, SAP SuccessFactors provides outstanding security to protect your data.

SAP SuccessFactors uses Transport Layer Security 1.2 256-bit encryption to protect data transmission. It uses Advanced Encryption Standard 256-bit encryption for data at rest. All that to say, your private data in the system is well protected from hacks and malicious activity. So long as you use safe username and password practices, you should have no concerns with security issues when using the software.


You can purchase various modules to build out SAP SuccessFactors to meet your needs. While this means that you’ll get the exact tools you need and nothing you don’t, it makes for a complicated purchasing process. 

Not only that, but each module has different levels to choose from, further complicating the selection process. Budgeting for your software as your business grows can be challenging because not only will you need additional accounts for each new hire, but you might need to upgrade your toolset with a different plan level.

The Best ERP for Global Businesses

SAP SuccessFactors is an outstanding option for enterprise resource management for global businesses. It also offers a convenient plan for small to mid-sized businesses. If you’re looking for specific HR tools and not a full suite, you may want to evaluate other, simpler tools. But when you need it all, SAP SuccessFactors is an industry-leading solution.

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