Best IT Management Software

IT management software is among the most significant innovations of the IT industry. It can automate simple tasks, unify different software projects and manage the collaboration of different projects. Companies use the software to optimize staff, enforce best practices, secure data and improve the quality of services.

Finding the best IT management software can be challenging since there are a ton of options available online. Start with our list of the best IT management software to choose a program that works best for your needs.

1. Best Overall: Freshservice

Freshservice is an online IT help desk that seamlessly stitches together asset information to IT service desk workflows. It allows you to gain asset visibility, empower efficient IT change management, improve asset utilization and drive down costs. You can identify where IT assets are located, who’s using them and get detailed asset information like the IP address, version, refresh status, etc.

The software improves problem management practices and change management decisions with accurate CMDB (configuration management database) data for impact and root cause analysis. It offers you a 360-degree view of SaaS applications and lets you easily configure business functions, making it extremely user-friendly. 

Freshservice offers a free 21-day trial with all the features and doesn’t require a credit card.

Pricing: $29 and up, per feature, billed monthly

Mobile app? Yes

2. Best for Businesses of All Sizes: Lansweeper

Lansweeper is an agentless IT management software that works well for any business. You can simplify and automate day-to-day, time-consuming tasks or get updates in real-time.

The software offers features such as compliance management, event logs, hardware inventory, license management, patch management, scheduling and software inventory, target application programming interface (API) ranges, active directory (AD) integrated scanning and much more. 

You can also get a complete inventory of all workstations, servers, routers, switches, monitors, printers, VoIP phones and several other network devices. The software is free up to 100 assets.

Pricing: $1 and up

Mobile app? No

3. Best for Individuals and Small Businesses: LogMeIn Pro

LogMeIn Pro is a leading, remote access tool and systems management software for individuals and small businesses. It offers a wide range of features such as capacity monitoring, event logs, hardware inventory, license management, software inventory and user activity monitoring.

The software works great if you’re looking for remote desktop software that offers flexibility, faster delivery and greater connectivity. It enables sharing of data and simplifies processes to actively monitor the progress and performance of activities. 

Pricing: $349.99 annually and up 

Mobile app? Yes

4. Best for Configuration Management Database: Device42

Device42 is well known for its configuration management database (CMDB). This is an IT Infrastructure Library (ITIL) term for a database used by an organization to store information about hardware and software assets.

The software offers low-cost solutions and tracks all IT and non-IT assets. You can automatically discover all of your infrastructure and applications across both the data center and cloud, giving you a complete picture of your IT estate. 

It integrates with everything you’re already using across IT service management (ITSM), security information and event management (SIEM) and configuration management tools.

Pricing: $1,499 and up, per feature, per year

Mobile app? No

5. Best for Small Businesses: Accelo

Accelo is a startup that uses cloud-based technologies to run a small business. The company focuses on helping small businesses of all types: accountants, architects, engineers, designers and more. It makes it possible to not just catch up, but overtake, large firms for a fraction of the cost.

The software provides you with the tools and resources you need to manage your client operations including sales, quotes, projects, tickets, retainers, timesheets, billing and scheduling from a single place. 

Pricing: $39 and up

Mobile app? Yes

Important Features of IT Management Software

Hardware Tracking

IT management software helps users know the specific location details of assets using bar codes, QR codes or RFID (radio frequency identification) tags. It also helps verify the maintenance status of the hardware assets in real-time without any user interference.

Software Tracking

Users can gather in-depth information on the IT assets and how they are functioning. You can also schedule regular audits to make processes simpler and improve worker productivity. 

Software License Management

IT management software helps in searching and detecting unused software licenses that unnecessarily bleeds the finances of a company. It prioritizes software according to the usage per user and records the software that is barely used. The software that is no longer required can be unsubscribed.

Alert notifications

The typical IT management software must provide you with notifications via email or SMS. This helps you be updated with what’s going on and to act swiftly.

Analytics and Reports

For deep insight, there must be analytics and reports for companies to make better decisions. Performance metrics are also helpful to evaluate strong and weak areas to help improve the overall efficiency.

Free Trial and Customer Support

IT management software typically comes with a free trial period where you can test the software to see if it meets your needs and is easy to use. It should also have a responsive customer support service that can help you with any difficulties at any given time. 

Benefits of IT Management Software

Tracks complete lifecycle of IT Assets

IT assets used to be tracked using primitive pen and paper-based methods. Now, with the automation of data and server management, users can easily track the details of their assets. This creates trust among clients and customers as they can check the location of the assets in real-time.

Offers Scalability

IT management software is a great way for you to maximize profits as it offers a great level of automation, cuts down need for human resources which can help improve finances and reduce costs

Manage Software and License at One Place

Keeping track of software and license can be difficult for an individual, let alone a large company. IT management software manages all data and systems in one place so that it helps employees avoid unnecessary mistakes which can lead to a loss of valuable time.

Track Important Metrics

Businesses can keep track of metrics that matter — detailed information on hardware, software, IP networks, windows domains and more. This data is useful to create better processes which leads to creating better products and improving customer loyalty.

Communication Management

IT management software controls the workplace by streamlining communication across departments within the company and among clients. This smooth management of communication improves workflow by keeping necessary members in the loop. 

Data Protection Management

Security breaches are pertinent today. A good IT management software protects your data by offering reliable data processing, transfer and storage. 

Cost of IT Management Software

IT management software is used by businesses of all sizes. The pricing varies depending upon the size of the business. Small businesses deal with a smaller workforce and will need limited features while large businesses might need a more extensive list of features and products.

For Small Businesses: $350 per year and up 

For Mid-Size Businesses: $1,500 per year and up 

For Large Businesses: $7,000 per year and up 

Use the Free Trial Period

Most IT management software comes with a free trial period. This period can range from a 7-day trial to a 30-day trial. 

Since this can be a big investment, you can try using the free trial period to figure out if the software is easy to use and meets the needs of your business.

Best IT Management Software Methodology

Benzinga analyzed the top IT management software by industry and winnowed down the list to include those with the best attributes. We prioritized pricing, features and scalability. We also considered the availability of a mobile app and consumer reviews.