Market Overview

2014 Consumers and Retail Banking Market in UK Trend and Forecast

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2014 Consumers and Retail Banking Market in UK Trend and Forecast

Most up-to-date research on "Consumers and Retail Banking - UK - September 2014" to its huge collection of research reports.

UK retail banking is not a sector that is traditionally used to large-scale disruption. However, it is entering a period of upheaval as a result of a number of factors ranging from polarised demographics and digital disruption, to increased regulatory pressure and a constant wave of reputation-damaging scandals. Perhaps the only constant has been the level of inertia among consumers. Even this can’t be relied on, though. Other markets have shown the way in which technology has enabled rapid transformation. The incumbents can’t afford to be complacent.

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Table of Content

Introduction

Abbreviations

Executive Summary

Market share
Top five banking groups account for 85% market share
Figure 1: Main current account provider, by banking group, May 2014
Product ownership and channel use
Product ownership and cross-sales
Incumbents increasingly at risk of losing wallet share
Figure 2: Products held and cross-sales, May 2014
Frequency of use of main banking channels
Online and mobile banking integrate banking into everyday life
Figure 3: Frequency of banking channel use, May 2014
Perceived value of banking channels
Online banking leads the way
Figure 4: Importance of banking services, May 2014
Attitudes towards retail banking
Bargain hunting increasingly important to consumers
Figure 5: Consumer attitudes towards banking, May 2014
Account switching
Consumer intentions in using the Current Account Switch Service
Inertia reigns supreme
Figure 6: Consumer intentions in using the Current Account Switch Service, May 2014
Awareness of the current account switch service
Three quarters of consumers aware of the Current Account Switch Service
Figure 7: Awareness of the Current Account Switch Service, May 2014
Features/services appealing to potential switchers
Banks face a difficult decision when it comes to channel prioritisation
Figure 8: Features/services appealing to potential switchers, May 2014
Consideration of switching to various banking providers
Challengers start to appeal to consumers
Figure 9: Consideration of switching to various banking providers, May 2014
What we think

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Issues and Insights

As long as people still believe that banks are “all the same”, the Current Account Switch Service will have minimal impact
The facts
The implications
Challenging demographics: how to impress Generation Y
The facts
The implications
Are we looking at a future of branchless banks?
The facts
The implications
Adapting the branch to fit diverse consumer requirements
The facts
The implications

Trend Application

Inter-generational Knowledge Exchange
Predictive financial advice at your fingertips
Access Anything, Anywhere

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