inContact Inc began in 1997 as a reseller of network connectivity services. The Company helps contact centers to create effective customer experiences through its portfolio of cloud contact center call routing, self-service and agent optimization solutions. Its cloud software solutions and services enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, and ensure ongoing customer-centric business improvement and growth. The Company's technology platform provides its customers a pay-as-you-go solution without the costs and complexities of premise-based systems. Its proven cloud delivery model provides compelling total cost of ownership savings over premise-based technology by reducing upfront capital expenditures, eliminating the expense of system management and maintenance fees, while providing agility that enables businesses to scale their technology as they grow. The Company operates under two business segments: Software and Network connectivity. The Software segment includes all services related to the delivery of its cloud contact center software solutions. The Network connectivity segment includes all voice and data long distance services provided to customers. The Company provides software which includes the following: automatic call distributing, computer telephony integration, interactive voice response with speech recognition, outbound dialing, PBX and CRM integration, echo agent service surveys and reports, workforce optimization, quality monitoring and screen recording. The Company's registered trademarks include inContact, inTouch, ECHO, inCloud, Satisfaction as a Service and Personal Connection.
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