AutoPoint Introduces WelcomePoint, Enhancing the Service Drive Greeting and Write-Up Process
AutoPoint, a Solera company, releases new mobile tool and enables superior efficiency and motorist engagement on the service drive.
SOUTH JORDAN, Utah, Feb. 22, 2016 /PRNewswire/ -- AutoPoint, a Solera Holdings company and a leader in fixed operations technology and customer retention marketing, today released a new mobile technology service drive solution for its automotive dealership customers. WelcomePoint™ revolutionizes the greeting and write-up process through always-with-you tools that are connected to a unified marketing and service delivery platform.
AutoPoint knows that the service drive is the primary place dealerships deliver the ongoing customer experience that results in sustained service profitability, retained customers, and expanded vehicle sales opportunities with those customers. WelcomePoint capitalizes on the drive's unique opportunities for personalized customer service and engagement, as well as use the service drive space to jumpstart the inspection process and proactively present service options and recommendations.
"We designed WelcomePoint to solidify the service relationship between the motorist and their dealership from the point of arrival onward," says Rich Holland, Managing Director of AutoPoint. "With WelcomePoint, we anticipate remarkable advancements in motorist engagement and service execution."
WelcomePoint is built on tablet-based technology to enable dealership service advisors to greet each customer on the drive by name and view their individual vehicle's service history. Advisors can also pull up applicable vehicle recall data and see current prepaid maintenance plans or previously declined service recommendations. These motorist-centric features are paired with walk-around inspection tools and photo capabilities that integrate with AutoPoint's existing electronic MultiPoint inspection system, extending the inspection process beyond the bay.
Solera (NYSE: SLH) is a leading provider of risk and asset management software and services to the automotive and property marketplace, including the global P&C insurance industry. Solera is active in over 70 countries across six continents. The Solera companies include: Audatex in the United States, Canada, and in more than 45 additional countries; HPI, CarweB and CAP Automotive in the United Kingdom; Informex in Belgium and Greece; Sidexa in France; ABZ and Market Scan in the Netherlands; Hollander serving the North American recycling market; AUTOonline providing salvage disposition in a number of European and Latin American countries; IMS providing medical review services; Explore providing data and analytics to United States property and casualty insurers; Service Repair Solutions, a joint venture with Welsh, Carson, Anderson & Stowe, that provides solutions for the service, maintenance and repair market; and I&S, a provider of software and business management tools, third-party claims administration, first notice of loss and network management services to the U.S. auto and property repair industries, specializing in glass claims. For more information, please refer to the company's website at http://www.solerainc.com.
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