Research and Markets: CRO Quality Benchmarking - Phase II/III Service Providers (2014 edition)

DUBLIN--(BUSINESS WIRE)--

Research and Markets (http://www.researchandmarkets.com/research/358blk/cro_quality) has announced the addition of the "CRO Quality Benchmarking - Phase II/III Service Providers (6th edition)" report to their offering.

This report provides a Consumer Reports-style analysis of CRO quality with respondents giving quality ratings for 474 service encounters across 29 Phase II/III CROs.

The data from this year's study show strong loyalty among sponsors toward their mid-size CROs, and at the top of this list is DCRI, explained Kevin Olson. The Overall Satisfaction, Willingness to Recommend, and Likelihood to Use Again scores for the mid-size CROs, namely DCRI, Chiltern, Medpace, Worldwide Clinical Trials, and Charles River, are higher than those for many of the larger CROs. What's more, when you combine the 2014 data with those from our previous two studies, the three-year rolling averages for loyalty are starting to favor the mid-size CROs as well.

In the research, each CRO is evaluated across 25 service quality attributes that are broken down into three categories:

• Staff Characteristics
• Operational Excellence
• Organizational and Finance Characteristics

Results show that Charles River, Chiltern, DCRI, and Medpace are among the leaders for two of these three categories while SGS Life Sciences is among the leaders in all three categories.

Independently collected performance data like these are critical to our industry, Olson continued. Having this information at their fingertips makes service buyers more effective by allowing them to tap into experience beyond their own organizations' walls. Additionally, the service provider community has come to rely on our Quality Benchmarking studies as tools to understand their competitive delivery positions.

Key Topics Covered:

1. Copyright and Usage Guidelines

2. Introduction

3. Methodology

4. Respondent Demographics and Qualifications

5. Major Sections

6. Outsourcing Behaviors, Attitudes, Beliefs, and Intentions

7. Service Provider Selection Drivers

8. Service Provider Performance and Scorecards Across Attributes

9. Company Service Quality Profiles

10. Study Data

Companies Mentioned

• Accenture
• Aptiv Solutions
• BioClinica
• Charles River
• Chiltern
• Clinical Research Services (CRL)
• Clinipace
• Clinsys
• Cognizant
• Covance
• DCRI - Duke
• Encorium
• Eurofins
• Frontage
• HungaroTrial
• ICON
• INC Research
• inVentiv Health Clinical
• Medpace
• PAREXEL
• PPD
• PRA
• Premier Research
• Quintiles
• Rho
• SGS Life Sciences
• Tata
• Theorem

For more information visit http://www.researchandmarkets.com/research/358blk/cro_quality