Interactive Intelligence Reports Second-Quarter 2014 Financial Results

INDIANAPOLIS--(BUSINESS WIRE)--

Interactive Intelligence Group Inc. ININ, a global provider of software and services designed to improve the customer experience, has announced financial results for the three and six months ended June 30, 2014.

“Our second-quarter revenues show the ongoing shift of our business to the cloud and were primarily impacted by lower than expected on-premises orders as well as the deferral of revenues from two sizable contracts we expected to recognize,” said Interactive Intelligence founder and CEO Dr. Donald Brown. “The shift to the cloud market is accelerating and will continue to result in more revenues being deferred to future quarters leading to greater overall growth of recurring revenue. Given the ongoing demand for our cloud-based offering and the strength of our pipeline globally, we remain committed to making investments that drive the growth of our business. With the release of our new multi-tenant Interactive Intelligence PureCloud offering expected in October, the company remains well positioned to gain market share and reduce cost of delivery.”

Second-Quarter 2014 Financial Highlights:

• Orders: Excluding the largest cloud-based order in the company's history that was received in the same quarter last year, total orders increased by 12 percent from the second quarter of 2013, with cloud-based orders up 69 percent and representing 52 percent of total orders. Including this large cloud-based order, total orders decreased by 38 percent year-over-year. During the quarter, the company signed 39 orders over $250,000, including 10 orders over $1 million.
• Revenues: Total revenues were $79.8 million, up 5 percent from the 2013 second quarter. Recurring revenues, including support fees from on-premises license agreements and fees from cloud-based customers, increased 27 percent to $44.6 million and accounted for 56 percent of total revenues. Cloud-based revenues increased 77 percent to $13.9 million. Product revenues were $21.5 million and services revenues $13.7 million, compared to $27.9 million and $13.2 million, respectively, in the second quarter of 2013.
• Total Deferred Revenues: Deferred revenues increased to $111.9 million, up from $108.3 million as of June 30, 2013. In addition, the amount of unbilled future cloud-based revenues increased to $224.8 million from $136.0 million at the end of the 2013 second quarter. The combination of deferred and unbilled future cloud-based revenues grew to $336.7 million, up 38 percent from $244.3 million as of June 30, 2013.
• Operating Income (Loss): GAAP operating loss was $(11.5) million, compared to GAAP operating income of $849,000 in the same quarter last year. Non-GAAP* operating loss was $(6.6) million, compared to non-GAAP operating income of $3.8 million in the second quarter of 2013. The year-over-year decline was primarily due to lower than anticipated product revenues, combined with increased sales and marketing expenses to capture cloud market share, and increased research and development expenses to accelerate time-to-market of Interactive Intelligence PureCloud℠.
• Income Taxes: Income tax benefit for the second quarter was $4.6 million. The company's estimated annual effective tax rate is 41.0 percent.
• Net Income (Loss): GAAP net loss was $(6.8) million, or $(0.33) per diluted share based on 20.9 million weighted average shares outstanding, compared to GAAP net income in the same quarter of 2013 of $2.9 million, or $0.14 per diluted share based on 20.9 million weighted average diluted shares outstanding. GAAP net income for the second quarter of 2013 included an income tax benefit primarily related to a change in transfer pricing implemented in the second quarter of 2013.
  
  Non-GAAP net loss for the second quarter was $(3.7) million, or $(0.18) per diluted share, compared to non-GAAP net income of $3.4 million, or $0.16 per diluted share in the same quarter of 2013.

• Cash, Cash Equivalents and Investments: Cash, cash equivalents and investments totaled $86.0 million as of June 30, 2014, compared to $104.9 million as of March 31, 2014.
• Cash Flows: The company used $1.4 million for operating activities in the quarter and used $4.9 million for capital expenditures, which included continued expansion of its cloud infrastructure and $9.3 million in connection with an acquisition.

* A reconciliation of GAAP to non-GAAP financial measures has been provided in the financial statement tables included with this press release. An explanation of these measures is also included below under the heading “Non-GAAP Measures.”

Six Months Ended 2014 Financial Highlights:

• Orders: Excluding the largest cloud-based order in the company's history received during the second quarter of 2013, total orders increased by 26 percent from the first six months of 2013, and cloud-based orders were up 112 percent over the first six months of 2013. Including this large cloud-based order, total orders decreased by 12 percent year-over-year. Cloud-based orders comprised 55 percent of total orders during the first six months of 2014. The company signed 73 orders over $250,000, including 19 orders over $1 million.
• Revenues: Total revenues were $159.3 million, an increase of 7 percent over the first six months of 2013. Recurring revenues increased 28 percent to $88.0 million and accounted for 55 percent of total revenues. Cloud-based revenues increased 80 percent to $26.9 million. Product revenues were $44.4 million, down 21 percent, and services revenues were $26.9 million, up 9 percent compared to the first six months of 2013.
• Operating Income (Loss): GAAP operating loss was $(16.3) million for the first six months of 2014, compared to GAAP operating income of $4.3 million over the same period last year. Non-GAAP operating loss was $(7.6) million for the first six months of 2014, compared to non-GAAP operating income of $10.0 million during the same period last year. The year-over-year decline was primarily due to lower than anticipated product revenues, combined with increased sales and marketing expenses to capture cloud market share, and increased research and development expenses to accelerate time-to-market of PureCloud℠.
• Net Income (Loss): GAAP net loss for the first six months of 2014 was $(9.4) million, or $(0.45) per diluted share based on 20.8 million weighted average shares outstanding, compared to GAAP net income for the same period in 2013 of $4.4 million, or $0.21 per diluted share based on 20.8 million weighted average diluted shares outstanding. GAAP net income for the six months ended June 30, 2013 included an income tax benefit primarily driven by a change in transfer pricing implemented during the second quarter of 2013.
  
  Non-GAAP net loss for the first six months of 2014 was $(4.1) million, or $(0.20) per diluted share, compared to non-GAAP net income of $7.0 million, or $0.33 per diluted share during the same period in 2013.

• Cash, Cash Equivalents and Investments: Cash, cash equivalents and investments totaled $86.0 million as of June 30, 2014, compared to $107.8 million as of Dec. 31, 2013.
• Cash Flows: The company generated $3.8 million in cash flow from operations during the six months ended June 30, 2014, and used $13.1 million for capital expenditures, which included continued expansion of its cloud infrastructure and $9.3 million in connection with an acquisition.

Additional Second-Quarter 2014 and Recent Highlights:

• The company signed West Interactive (a subsidiary of West Corp.) as an Elite Partner, which enables West to provide sales, service and support nationwide for the entire suite of Interactive Intelligence business communications solutions.
• Interactive Intelligence announced the launch of Interactive Intelligence PureCloud, a highly scalable, multi-tenant suite of cloud-based services for communications, collaboration and customer engagement that leverages the latest open source technologies.
• Interactive Intelligence was named Frost & Sullivan's 2014 North American Contact Center Systems Company of the Year.
• CRM magazine named Interactive Intelligence its Service Leader winner in the category of interactive voice response.

Interactive Intelligence will host a conference call today at 4:30 p.m. Eastern time (EDT) featuring Dr. Brown and the company's CFO, Stephen R. Head. A live Q&A session will follow opening remarks.

To access the teleconference, please dial 1 877.324.1969 at least five minutes prior to the start of the call. Ask for the teleconference by the following name: “Interactive Intelligence second-quarter earnings call.” The teleconference will also be broadcast live on the company's investor relations' page at http://investors.inin.com. An archive of the teleconference will be posted following the call.

About Interactive Intelligence

Interactive Intelligence Group Inc. ININ is a global provider of software and services designed to improve the customer experience. The company's 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees' Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 2,000 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or info@inin.com. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.

Non-GAAP Measures

The non-GAAP measures shown in this release include revenue which was not recognized on a GAAP basis due to purchase accounting adjustments, exclude non-cash stock-based compensation expense, certain acquisition-related expenses and the amortization of certain intangible assets related to acquisitions by the company, and adjust for non-GAAP income tax expense. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included with the financial information included in this press release. These measures are not in accordance with, or an alternative for, GAAP and may be different from non-GAAP measures used by other companies. Stock-based compensation expense and amortization of intangibles related to acquisitions are non-cash and non-GAAP income tax expense is pro forma based on non-GAAP earnings. Management believes that the presentation of non-GAAP results, when shown in conjunction with corresponding GAAP measures, provides useful information to management and investors regarding financial and business trends related to the company's results of operations. Further, our management believes that these non-GAAP measures improve management's and investors' ability to compare the company's financial performance with other companies in the technology industry. Because stock-based compensation expense, certain acquisition-related expenses and amortization of intangibles related to acquisitions amounts can vary significantly between companies, it is useful to compare results excluding these amounts. Our management also reviews financial statements that exclude stock-based compensation expense, certain acquisition-related expenses and amortization of intangibles amounts related to acquisitions for its internal budgets.

Forward Looking Statements

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially are the following: rapid technological changes and competitive pressures in the industry; worldwide economic conditions and their impact on customer purchasing decisions; the company's ability to maintain profitability; to manage successfully its growth; to manage successfully its increasingly complex third-party relationships resulting from the software and hardware components being licensed or sold with its solutions; to maintain successful relationships with certain suppliers which may be impacted by the competition in the technology industry; to maintain successful relationships with its current and any new partners; to maintain and improve its current products; to develop new products; to protect its proprietary rights and sensitive customer information adequately; improve the company's brand and name recognition; to successfully integrate acquired businesses; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Interactive Intelligence Group, Inc.
Condensed Consolidated Statements of Operations and Comprehensive Income (Loss)
(in thousands, except per share amounts)
(unaudited)
			Three Months Ended									Six Months Ended
			June 30,									June 30,
			2014				2013					2014				2013
Revenues:
Product			$	21,548			$	27,909				$	44,394			$	55,900
Recurring				44,617				35,106					88,026				68,933
Services				13,665				13,227					26,858				24,647
Total revenues				79,830				76,242					159,278				149,480
Costs of revenues:
Costs of product				6,553				7,214					13,337				15,092
Costs of recurring				15,924				10,024					30,639				19,957
Costs of services				11,298				9,846					21,815				17,707
Amortization of intangible assets				137				49					186				98
Total costs of revenues				33,912				27,133					65,977				52,854
Gross profit				45,918				49,109					93,301				96,626
Operating expenses:
Sales and marketing				30,151				26,040					57,649				49,541
Research and development				15,906				13,168					29,705				25,692
General and administrative				10,898				8,584					21,325				16,198
Amortization of intangible assets				476				468					948				931
Total operating expenses				57,431				48,260					109,627				92,362
Operating income (loss)				(11,513	)			849					(16,326	)			4,264
Other income (expense):
Interest income, net				275				250					557				449
Other income (expense)				(190	)			27					(386	)			(1,375	)
Total other income (expense)				85				277					171				(926	)
Income (loss) before income taxes				(11,428	)			1,126					(16,155	)			3,338
Income tax benefit				(4,630	)			(1,775	)				(6,793	)			(1,020	)
Net income (loss)			$	(6,798	)		$	2,901				$	(9,362	)		$	4,358
Other comprehensive income (loss):
Foreign currency translation adjustment			$	97			$	16				$	656			$	121
Unrealized investment loss - net of tax				(9	)			(196	)				(26	)			(228	)
Comprehensive income (loss)			$	(6,710	)		$	2,721				$	(8,732	)		$	4,251
Net income (loss) per share:
Basic
Diluted			$	(0.33	)		$	0.15				$	(0.45	)		$	0.22
				(0.33	)			0.14					(0.45	)			0.21
Shares used to compute net income (loss) per share:
Basic				20,851				19,946					20,771				19,826
Diluted				20,851				20,935					20,771				20,847

Interactive Intelligence Group, Inc.
Reconciliation of Supplemental Financial Information
(in thousands, except per share amounts)
Unaudited
			Three Months Ended									Six Months Ended
			June 30,									June 30,
			2014				2013					2014				2013
Recurring revenue, as reported			$	44,617			$	35,106				$	88,026			$	68,933
Purchase accounting adjustments				5				63					10				148
Non-GAAP recurring revenue			$	44,622			$	35,169				$	88,036			$	69,081
Recurring revenue gross profit as reported			$	28,693			$	25,082				$	57,387			$	48,976
Purchase accounting adjustments				5				63					10				148
Non-cash stock-based compensation expense				367				208					674				375
Non-GAAP recurring revenue gross profit			$	29,065			$	25,353				$	58,071			$	49,499
Non-GAAP recurring revenue gross margin				65.1	%			72.1	%				66.0	%			71.7	%
Services revenue gross profit as reported			$	2,367			$	3,381				$	5,043			$	6,940
Non-cash stock-based compensation expense				115				67					221				116
Non-GAAP services revenue gross profit			$	2,482			$	3,448				$	5,264			$	7,056
Non-GAAP services revenue gross margin				18.2	%			26.1	%				19.6	%			28.6	%
Total revenue, as reported			$	79,830			$	76,242				$	159,278			$	149,480
Purchase accounting adjustments				5				63					10				148
Non-GAAP total revenue			$	79,835			$	76,305				$	159,288			$	149,628
Gross Profit, as reported			$	45,918			$	49,109				$	93,301			$	96,626
Revenue adjustments				5				63					10				148
Acquired technology				137				49					186				98
Non-cash stock-based compensation expense				482				275					895				491
Non-GAAP gross profit			$	46,542			$	49,496				$	94,392			$	97,363
Non-GAAP gross margin				58.3	%			64.9	%				59.3	%			65.1	%
Operating income (loss), as reported			$	(11,513	)		$	849				$	(16,326	)		$	4,264
Purchase accounting adjustments				1,218				607					1,744				1,218
Non-cash stock-based compensation expense				3,696				2,361					6,936				4,535
Non-GAAP operating (loss) income			$	(6,599	)		$	3,817				$	(7,646	)		$	10,017
Non-GAAP operating margin				-8.3	%			5.0	%				-4.8	%			6.7	%
			Three Months Ended									Six Months Ended
			June 30,									June 30,
			2014				2013					2014				2013
Net income (loss), as reported			$	(6,798	)		$	2,901				$	(9,362	)		$	4,358
Purchase accounting adjustments:
Increase to revenues				5				63					10				148
Reduction of operating expenses:
Customer Relationships				431				423					858				841
Technology				137				49					186				98
Non-compete agreements				45				45					90				90
Acquisition Costs				600				27					600				41
Total				1,218				607					1,744				1,218
Non-cash stock-based compensation expense:
Cost of recurring revenues				367				208					674				375
Cost of services revenues				115				67					221				116
Sales and marketing				1,037				817					2,133				1,625
Research and development				1,352				693					2,306				1,309
General and administrative				825				576					1,602				1,110
Total				3,696				2,361					6,936				4,535
Non-GAAP income tax expense adjustment				(1,815	)			(2,512	)				(3,410	)			(3,152	)
Non-GAAP net income (loss)			$	(3,699	)		$	3,357				$	(4,092	)		$	6,959
Diluted EPS, as reported			$	(0.33	)		$	0.14				$	(0.45	)		$	0.21
Purchase accounting adjustments				0.06				0.03					0.08				0.06
Non-cash stock-based compensation expense				0.18				0.11					0.33				0.22
Non-GAAP income tax expense adjustment				(0.09	)			(0.12	)				(0.16	)			(0.16	)
Non-GAAP diluted EPS			$	(0.18	)		$	0.16				$	(0.20	)		$	0.33

Interactive Intelligence Group, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
			June 30,					December 31,
			2014					2013
Assets			(unaudited)
Current assets:
Cash and cash equivalents			$	34,534				$	65,881
Short-term investments				38,664					32,162
Accounts receivable, net				64,957					80,414
Deferred tax assets, net				27,673					23,684
Prepaid expenses				26,317					21,989
Other current assets				19,372					13,566
Total current assets				211,517					237,696
Long-term investments				12,784					9,787
Property and equipment, net				42,907					36,919
Goodwill				46,026					37,298
Intangible assets, net				25,357					20,613
Other assets, net				18,701					10,909
Total assets			$	357,292				$	353,222
Liabilities and Shareholders' Equity
Current liabilities:
Accounts payable			$	9,148				$	8,727
Accrued liabilities				18,145					15,162
Accrued compensation and related expenses				13,842					17,494
Deferred product revenues				10,399					10,412
Deferred services revenues				79,886					81,630
Total current liabilities				131,420					133,425
Long-term deferred revenues				21,590					23,914
Deferred tax liabilities, net				1,901					2,388
Other long-term liabilities				7,423					4,140
Total liabilities				162,334					163,867
Shareholders' equity:
Preferred stock				-					-
Common stock				210					205
Additional paid-in-capital				184,402					170,072
Accumulated other comprehensive loss				(1,046	)				(1,676	)
Retained earnings				11,392					20,754
Total shareholders' equity				194,958					189,355
Total liabilities and shareholders' equity			$	357,292				$	353,222

Interactive Intelligence Group, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
			Six Months Ended
			June 30,
			2014					2013
			(unaudited)
Operating activities:
Net income (loss)			$	(9,362	)			$	4,358
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation				7,175					5,023
Amortization				1,134					1,029
Other non-cash items				363					1,255
Stock-based compensation expense				6,936					4,535
Excess tax benefit from stock-based payment arrangements				-					(525	)
Deferred income tax				(4,658	)				729
Accretion of investment discount				(161	)				(385	)
Loss on disposal of fixed assets				23					-
Changes in operating assets and liabilities:
Accounts receivable				12,201					(1,903	)
Prepaid expenses				(4,274	)				(3,592	)
Other current assets				(2,718	)				(6,115	)
Accounts payable				421					278
Accrued liabilities				2,793					(6,807	)
Accrued compensation and related expenses				(3,652	)				(1,962	)
Deferred product revenues				(15	)				6,025
Deferred services revenues				(4,066	)				10,271
Other assets and liabilities				1,702					585
Net cash provided by operating activities				3,842					12,799
Investing activities:
Sales of available-for-sale investments				22,785					13,576
Purchases of available-for-sale investments				(32,167	)				(22,100	)
Purchases of property and equipment				(13,078	)				(12,893	)
Capitalized internal use software cost				(6,339	)				(208	)
Acquisitions, net of cash				(9,297	)				(725	)
Unrealized (gain) loss on investment				18					(54	)
Net cash used in investing activities				(38,078	)				(22,404	)
Financing activities:
Proceeds from stock options exercised				4,971					7,569
Proceeds from issuance of common stock				543					404
Tax withholding on restricted stock awards				(2,625	)				(899	)
Excess tax benefit from stock-based payment arrangements				-					525
Net cash provided by financing activities				2,889					7,599
Net decrease in cash and cash equivalents				(31,347	)				(2,006	)
Cash and cash equivalents, beginning of period				65,881					45,057
Cash and cash equivalents, end of period			$	34,534				$	43,051
Cash paid during the period for:
Interest			$	-				$	-
Income taxes				1,687					6,954
Other non-cash item:
Purchases of property and equipment payable at end of period			$	892				$	355

Supplemental Data
(Dollars in thousands)
(unaudited)
		2013																				2014
		Q1				Q2				Q3				Q4				Total				Q1				Q2				Total
Margins (GAAP):
Product			71.9	%			74.2	%			75.5	%			78.4	%			75.2	%			70.3	%			69.6	%			70.0	%
Recurring			70.6	%			71.4	%			69.5	%			67.6	%			69.7	%			66.1	%			64.3	%			65.2	%
Services			31.2	%			25.6	%			28.9	%			20.6	%			26.3	%			20.3	%			17.3	%			18.8	%
Overall			64.9	%			64.4	%			64.5	%			64.2	%			64.5	%			59.6	%			57.5	%			58.6	%
Year-over-year Revenue Growth (GAAP):
Product			44.0	%			41.9	%			20.6	%			28.3	%			32.8	%			-18.4	%			-22.8	%			-20.6	%
Recurring			22.4	%			23.6	%			28.6	%			25.2	%			25.0	%			28.3	%			27.1	%			27.7	%
Services			100.6	%			96.8	%			74.1	%			41.2	%			73.0	%			15.5	%			3.3	%			9.0	%
Overall			38.8	%			39.2	%			31.5	%			28.7	%			34.1	%			8.5	%			4.7	%			6.6	%
Orders:
Over $1 million			8				13				12				15				48				9				10				19
Between $250,000 and $1 million			31				30				35				48				144				25				29				54
Number of new customers			74				89				67				86				316				54				70				124
Average new customer order:
Overall		$	335			$	272			$	503			$	485			$	394			$	516			$	352			$	423
Cloud-based			788				427				796				836				717				935				472				655

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