Interactive Intelligence Group Inc. ININ, a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web event titled, “Business Process Automation Best Practices for Improving Customer Complaint Resolution,” to be held Tuesday, June 24 at 11:30 a.m. Eastern time (EDT).
Already attracting more than 900 registrants, this 75-minute webcast will help customer service, contact center, and sales operations executives apply business process automation best practices to more effectively address and resolve customer complaints.
Webcast presenters will include Don Sturdivant, senior consultant for Modus21, a nationally recognized business process management consulting firm named by Gartner a “Cool Vendor in Business Process Management.”
Also presenting will be Steven M. Riddell, chief sales officer for Blinds.com (a division of Home Depot), who will share how his company deployed communications-based process automation software to help improve customer complaint handling and increase revenues.
The webcast will conclude with an extensive Q&A, during which Sturdivant and Riddell will be joined by Rachel Wentink, senior director of the business automation group for Interactive Intelligence, to answer live attendee questions.
To register for this webcast, visit: http://www.inin.com/WebEvent.
About Interactive Intelligence
Interactive Intelligence
Group Inc. ININ is a global provider of software and services
designed to improve the customer experience. The company's 6,000-plus
customers worldwide have benefitted from its cloud and on-premises
solutions for contact center, unified communications, and business
process automation. Interactive Intelligence is among Software
Magazine's 2013 Top 500 Global Software and Service Providers, and has
received a Frost & Sullivan Company of the Year Award for the last five
consecutive years. In addition, Glassdoor honored Interactive
Intelligence with its 2014 Employees' Choice Award as one of the Best
Places to Work in the U.S., and Mashable ranked Interactive Intelligence
second on its 2014 list of the Seven Best Tech Companies to Work For.
The company was founded in 1994 and employs more than 1,900 people
worldwide. Interactive Intelligence is headquartered in Indianapolis,
Indiana and has offices throughout North America, Latin America, Europe,
Middle East, Africa and Asia Pacific. It can be reached at +1
317.872.3000 or info@inin.com. Visit
Interactive Intelligence on the Web at www.inin.com;
on Twitter at www.inin.com/twitter;
on Facebook at www.inin.com/facebook;
or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
ININ-G
Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior
Director of Market Communications
christine.holley@inin.com
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