Market Overview

Offerchat Upgrades Web Security on Live Chat Support Tool for Online Retailers


A live chat support tool on an on online retailer's website that can conduct secure chat confidently with its visitors and customers is the pinnacle of today's online customer service. Offerchat upgrades its web security and makes secure chat possible for businesses and consumers.

Bristol, VA (PRWEB) March 22, 2013

Offerchat, a live chat tool that can be embedded in online retailer websites to provide pre-sales and post-sales support, has upgraded its web security features allowing users to confidently conduct a secure chat conversation with customers and website visitors.

Offerchat now works over Hypertext Transfer Protocol Secure (HTTPS) protocols along with a feature called Secure Sockets Layer (SSL). Users can confirm this by going to the website and checking the Offerchat URL on their browser's address bar. The company's URL now begins with "https ://" along with a padlock icon.

As business and financial transactions are increasingly turning digital, happening over the web, security and protection of sensitive data is a top priority. Majority of the company's user base is engaged in online retail, e-Commerce, and other services. All of them have secured websites, or have added SSL support in pages where sensitive and high-risk data is involved and exchanged.

Since the live chat software is fully-hosted, which is to say it is web-based and operates in the cloud, users login to a web-based chat panel or dashboard to receive and reply to visitor chats using the browser.

By securing every page in the website, including the dashboard, retailers and e-Commerce websites that use Offerchat live chat can have totally secured and protected chat sessions with each of their customers seeking support without compromising the speed of each conversation. Any personal and business related data traveling to and fro businesses and consumers are safely encrypted and safe from malicious interceptors.

The secure chat feature is fully activated on both the free premium live chat tool (Offerchat logo on the widget) and the enterprise chat tool (white-labeled widget). Secure chats incur no additional charges, consistent with the company's commitment to provide a fully functional web chat tool with premium features only offered in paid subscriptions by other live chat providers.

The company's business model revolves solely around its live chat outsourcing services for established businesses needing professional chat support agents.

About Offerchat

Offerchat is a free premium live chat for websites specifically designed to help online businesses increase their conversions and sales. The chat tool is easy to add, full-featured and free of charge. Offerchat is brewed to perfection at Click Labs, Inc. a company based in Cebu City, Philippines. The company specializes in driving search marketing and social media traffic, social web app development and conversion optimization. Each product or service specifically helps small/medium website owners increase online visibility and improve online sales.

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