Market Overview

DotComGuy and The UPS Store Deliver a Complete IT Support Solution to Small Business

DOTCOMinator provides one-stop “IT shop in a box” for small business technical support, IT maintenance, ink and toner supplies

Los Angeles, CA (PRWEB) January 09, 2013

Shortly after launching its second-generation product, DOTCOMinator 2.0, DotComGuy LLC today announced its presence on The UPS Store Small Business Solutions portal and in The UPS Store locations nationwide.

DotComGuy and The UPS Store have teamed up to bring America's 28 million small businesses instant access to 24/7 U.S.-based IT support staff. Together, DotComGuy and The UPS Store deliver instant solutions to software and hardware management problems that small businesses face. The UPS Store will feature the DOTCOMinator in its Small Business Solutions portal at smallbiz.TheUPSStore.com and in its locations across the U.S.

DOTCOMinator subscribers have direct access by telephone or on-demand live chat to technicians that will solve their IT needs within minutes. The program also offers onsite support through a nationwide network of over 20,000 technicians so members don't have to worry about the technical details, like setting up their office computers, configuring a network or VOIP phone system, repairing a printer, or installing a flat screen TV.

Unlike most other technical support programs, customers are not limited to a small menu of support options. DOTCOMinator subscribers can have problems solved almost instantly, all online using remote remediation, or can schedule an onsite visit from qualified technicians. This “Software as a Service” is designed to provide a one-stop-shop for technical needs, delivering a full suite of services tailored to meet the demands of today's growing businesses in one easy download.

The DOTCOMinator also employs a 24/7 computer monitoring software, and includes a full Internet and anti-virus security suite by TrendMicro Titanium, cloud-based data backup by MozyPro, web & email server monitoring and a computer health dashboard that enables faster troubleshooting and repair of problems. The suite is an innovative new IT support service that, until now, has been out of reach to small business and home use. DOTCOMinator delivers an “IT shop in a box” for today's Small Businesses and home users.

Subscriber benefits include:

  •     Instant access to 24x7, U.S.-based online and onsite technician support.
  •     Protection against Internet threats and viruses by TrendMicro.
  •     Cloud-based online backup of all company data by MozyPro.
  •     Web server and email server monitoring.
  •     Proactive computer health monitoring and alerting.

“We understand what small business is looking for,” said Jim Pascucci, CEO/Founder, DotComGuy LLC. “We have a long history in the Managed Service Provider space. We know how to deliver high-end Enterprise quality service, but we've built it all into a low-cost solution that's attractive to small business and home use.”

The UPS Store customers can get 50% off the home business subscription, and get everything for just $9.95 per month. Program prices range from $9.95 per month for home business, to $39.95 for business elite subscriptions.

In addition, DotComGuy LLC will be rolling out new programs that directly align with Small Business needs, including its eco-friendly remanufactured ink and toner channel. Through a partnership with Southern California-based PTI, DotComGuy customers will be able to order ink and toner supplies for as much as 60% below brand name retail prices. Ink and toner purchasing will be integrated right into the DOTCOMinator, making it easier than ever to have frequently needed ink & toner supplies delivered the next day.

For more information, visit the DotComGuy web site at http://www.DotComGuy.com.

About DotComGuy
DotComGuy LLC has well over a decade of IT experience. Founded in 1999, the company recently launched its second-generation IT support solution. DOTCOMinator is your innovative computer watchdog, protecting and monitoring your computers and keeping your business running. Simple to activate and easy to use, this small business Tech Support software gives you virus protection, data backup, security, and instant access to 24/7 U.S.-based technical support. For more information, visit http://www.dotcomguy.com.

About The UPS Store
With more than 4,700 locations in the U.S., Puerto Rico and Canada, The UPS
Store network comprises the world's largest franchise system of retail shipping, postal, printing and business service centers. In the U.S., The UPS Store locations are independently owned and operated by licensed franchisees of The UPS Store, Inc., a subsidiary of UPS(NYSE: UPS). In Canada, locations are independently owned and operated by licensed franchisees of master licensee MBEC Communications, L.P. Services, pricing and hours of operation may vary by location. For additional information on The UPS Store, including information on franchise opportunities for opening a The UPS Store location, visit http://www.theupsstore.com.

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For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2013/1/prweb10300598.htm

 

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