Rental & Managed Services Company CSE Comsource Undergoes 150% Growth, Elev8's InspHire Software Implemented to Achieve Best Outcome for Customers
Leading telecommunications specialist CSE Comsource has experienced rapid growth over the past 18 months with new oil, gas & mining projects emerging in Australia. To cope with this expansion, the rental & managed services company has implemented Elev8's InspHire software to ensure their fleet management and customer care is maintained to their exacting standards.
Melbourne, Victoria (PRWEB) December 10, 2012
The demand for new technology in two-way radio rental has created a 150% surge in growth for CSE Comsource. The leading telecommunications company has rapidly expanded as a result of the emerging oil, gas and mining projects within Australia. They recently implemented Elev8's InspHire software, a specialised leasing program, into their rental & managed services business to cope with their growing fleet, while maintaining their high level of customer support. Richard Elderfield, General Manager of CSE Comsource remarks, “We were searching for a package that could grow with us. In the end it was easy to pick Elev8's InspHire software, their program simply ticked all the boxes.”
Radio communications rental & managed services has been in high demand at CSE Comsource, with their fleet of hire assets growing as a result of newly surfacing resource projects within Australia. In particular, the demand for leading edge, digital two-way radio technology has seen their hire business grow by 150% over the past year and a half.
“It was only two years ago when we had about 7,000 radios,” says Richard Elderfield, General Manager for CSE Comsource, “but now we have over 10,500.” Until now, CSE Comsource employed a customized hire system which was cumbersome and costly to change with each growth spurt they encountered.
Richard continues, “Our rapid expansion made our previous system and tools obsolete. We needed a way to become more efficient to manage our larger asset pool.”
Implementing change while a business is expanding so quickly was a daunting task for Richard, who undertook a survey of all the available hire management packages available on the market.
“Elev8's InspHire software was a frontrunner from the very start,” remarks Richard, “we met with the developers at Elev8 Australia, who were extremely detailed, proactive, and patient during our decision making process.”
Once the comparisons were completed, CSE Comsource selected InspHire by Elev8 Australia, a company whose focus is on implementing and supporting all business software needs. “We could tell that InspHire knew our industry. The out-of-the-box program promises great benefits” says Richard.
In order to transition smoothly, without compromising their customer focus, the rental & managed services company put Elev8 Australia under pressure to complete the changeover within 4 months. Elev8 Australia, who also have software and web developers on staff, achieved CSE Comsource's deadline by going live on 30 October 2012.
“There's always the odd hurdle here or there, including getting staff used to new systems,” Richard goes on to say, “but the advantages far outweigh those little niggles. The features and benefits we've seen so far have met our expectations. We expect to realise further advantages as we become more familiar with the software and receive the continued support of Elev8.”
Richard continues, “We see the switch to Elev8's InspHire software as part of what will really set us apart in the telecommunications industry. We are now the most professional and capable rental & managed service support company in the Asia Pacific region.”
The migration to Elev8's InspHire software was a significant evolution for CSE Comsource's business processes and leapt their capabilities forward during a critical time of growth. With the InspHire software, they now have improved efficiency, which ultimately provides their customers with unparalleled levels of service and support. Richard remarks on their experience thus far, “The transactions are easier, documentation better, and information & reporting more clear. All of this enables us to monitor, review, and improve ourselves so we can better serve our customers.”
Richard comments, “As recognised industry leaders, we are known for investing in the ongoing development of our people and our business. Implementing Elev8's InspHire software will help us to remain the leaders in providing peerless support to our customers.”
For more information about CSE Comsource's two-way radio rental, rental & managed services, or their service and maintenance, visit: http://www.cse-comsource.com/. For more information about Elev8Australia's programs such as the Insphire software, Sage Pastel Evolution Accounting Software, HR3 Payroll Software, ServiceCEO, Complete Service Industry Software, visit: http://www.elev8australia.com.
About CSE Comsource
CSE Comsource is an established leader in the delivery of tailored telecommunications solutions, providing over 30 years of customer support in the mining, oil and gas, construction, transport, government and commercial sectors. CSE Comsource pride themselves in being a team of professionals who are dedicated to achieving the best possible outcomes for their clients.
As a recognized communications leader, CSE Comsource is known for investing in the ongoing development of their people. They continue to evolve their business systems to ensure they always remain at the forefront of their industry.
For more about CSE Comsource, visit: http://www.cse-comsource.com/ourcompany.php
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