Market Overview

Excellence in Patient Engagement and Innovation Highlight the Skylight® Healthcare Client Conference

SAN DIEGO--(BUSINESS WIRE)--

More than 200 professionals from healthcare organizations around the United States gathered at the Hotel del Coronado in Coronado, Calif. for the Sixth Annual Skylight Healthcare Client Conference held Nov. 14-16, 2012. Hosted by San Diego-based Skylight® Healthcare Systems, a pioneer in interactive patient systems, the conference focused on patient and staff engagement, its impact on hospitals and the role interactive patient systems play in improving patient satisfaction and outcomes.

Keynote speaker Colleen Sweeney, founder of Sweeney Healthcare Enterprises, set the tone with her inspiring presentation “What Patients Fear and Why We Have to Know.” In her presentation, Sweeney effectively mobilized the room as she highlighted the greatest fears of patients and how compassionate care transforms the patient experience, outcomes, and health.

In addition to Sweeney's presentation, attendees were able to learn effective strategies directly from peers on how to enhance patient experience, streamline nurse workflow, and improve HCAHPS scores. More than 27 clients presented on topics ranging from patient safety and fall prevention to clinical workflow and value-based purchasing. Each presentation demonstrated how the use of interactive patient care systems positively impacted their patient satisfaction scores.

“Our two hospitals started using Skylight in 2007. I have attended this amazing client conference for several years now,” said Trisha Musich, RN, MSN, director of professional practice at Centegra Health System. “I always learn something new, not only about the products and industry standards, but also about how the way we deliver care is changing. Skylight is at the forefront of these healthcare changes. Since we began working together with Skylight and its account management team, we have documented improvements in core measures, patient safety and fall prevention, as well as nurse communication.”

Attendees were also introduced to the first Skylight Achievement Awards, which were presented at the conference. The awards acknowledged 30 hospitals that have made extraordinary strides in delivering a more positive and measurable impact on the patient experience in 2012. Winners were recognized for achievements in the categories of Excellence in Patient Safety and Clinical Care, Innovations in Quality and Patient Experience, and Outstanding Achievement in Patient and Staff Engagement. The award categories aligned with the conference theme of Engagement. Innovation. Excellence. Winners included:

  • Mission Trail Baptist Hospital, San Antonio, Texas, Improvement in HCAHPS Nurse Responsiveness
  • Mayo Clinic Health System, Eau Claire, Wis., Engagement Strategies for Patient Feedback and Education
  • San Jacinto Methodist Hospital, Baytown, Texas, Excellence in Clinical Workflow and Tying Content to HCAHPS Improvement
  • CTCA Midwestern Regional Medical Center, Zion, Ill., Patient Engagement and Continual Improvement
  • University Hospitals Rainbow Babies and Children's Hospitals, Cleveland, Ohio, Staff Engagement and Patient Satisfaction
  • Lowell General Hospital, Lowell, Mass., Patient Education Programming for Mother-Baby
  • El Paso Children's Hospital, El Paso, Texas, Patient Engagement and Continual Improvement
  • South Lake Hospital, Clermont, Fla., Patient Engagement and Continual Improvement; Quiet at Night HCAHPS Improvement
  • Shawnee Mission Medical Center, Shawnee Mission, Kan., Patient Engagement and Continual Improvement
  • Centegra Hospital - McHenry, McHenry, Ill., Patient Engagement and Continual Improvement
  • Centegra Hospital – Woodstock, Woodstock, Ill.: Patient Safety: Fall Rate Reduction
  • Mercy Gilbert Medical Center, Gilbert, Ariz., Patient Comfort with In-room Temperature Control
  • CTCA Western Regional Medical Center, Goodyear, Ariz., Patient Comfort with In-room Temperature Control
  • Health First, Rockledge, Fla., Extending Care Across the Continuum
  • University Hospitals Case Medical Center, Cleveland, Ohio, Building the Optimal Patient Experience
  • CTCA Southwestern Regional Medical Center, Tulsa, Okla., Building the Optimal Patient Experience
  • Peyton Manning Children's Hospital at St. Vincent, Indianapolis, Ind., Building the Optimal Patient Experience
  • Aurora West Allis Medical Center, West Allis, Wis., Engaging EVS for Enhanced Patient Comfort; Improving Pain Management
  • St. Vincent Carmel Hospital, Carmel, Ill., Excellence in Food and Nutritional Service; Core Measures: Pneumococcal Vaccine Compliance
  • University Hospitals Richmond Medical Center, Cleveland, Ohio, Quiet at Night HCAHPS Improvement
  • The Christ Hospital, Cincinnati, Ohio, Quiet at Night HCAHPS Improvement
  • OASIS Orthopedic Hospital, Phoenix, Ariz., Patient Comfort with In-room Temperature Control
  • Holmes Regional Medical Center, Melbourne, Fla., Prescription and Medication Information Prior to Discharge
  • MedStar Montgomery Medical Center, Olney, Md., Quiet at Night & Cleanliness HCAHPS Improvement
  • Palisades Medical Center, North Bergen, N.J., Overall HCAHPS improvement
  • Dr. P. Philips Hospital, Orlando, Fla., Hand Hygiene and Reductions of HAI's
  • Vanderbilt University Medical Center, Nashville, Tenn., Patient Safety: Fall Rate Reduction
  • Sharp Grossmont Hospital, La Mesa, Calif., Improving Pain Management
  • Stanford University Hospital and Clinics, Palo Alto, Calif., Patient Safety and Staff Education
  • Saint Francis Medical Center , Grand Island, Neb., Improving Pain Management
  • University Hospitals Ahuja Medical Center, Beachwood, Ohio, Improving Pain Management
  • Aurora St. Luke's Medical Center, Milwaukee, Wis., Improving Pain Management

“In determining the award recipients, we looked at hospitals that launched a patient experience improvement initiative this year, documented the approach and benefits realized, and shared their experiences with the Skylight community,” said Jack Fitzpatrick, CFO and senior vice president of operations for Skylight Healthcare Systems. “The number of award recipients is a direct reflection of our clients' ability, in conjunction with our account management and clinical teams, to enhance the patience experience both in the hospital and during the transition of care.”

About Skylight® Healthcare Systems

Founded in 1999, and headquartered in San Diego, Skylight® Healthcare Systems is the industry pioneer in the Interactive Patient System market. With patient communication, education, and connection as the cornerstone of a safe, comfortable and clinically optimal hospital experience, the Skylight Interactive Patient System encourages patients and family to actively participate in their health care, improves communication between staff and patient/family members, and can provide a smoother and faster recovery and discharge plan. From pre-admission through post-discharge, Skylight addresses patients' needs in education and health literacy, access to services, and critical information flow between themselves and their caregivers. Patients benefit from more control, faster healing, and a better grasp of health issues and hospitals see improved HCAHPS scores, reduced readmissions, and increased reimbursements. Hospitals implement Skylight to support their ongoing endeavors in improving HCAHPS scores, patient satisfaction, clinical outcomes, enhancing operational & service excellence, meeting evolving clinical demands, and delivering on commitments to making a positive difference in the lives of the people they serve. For more information about Skylight's tools and impact on the patient experience, visit www.skylight.com.

Skylight Healthcare Systems
Tara Plappert
Office: 858.523.3794
tplappert@skylight.com

 

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