Intelligent Mobile Support Recognized as "Best Practice" Solution for HVAC Wholesalers
Company's cloud-based software platform delivers better customer service, access to experts and information
Cleveland, OH (PRWEB) November 05, 2012
Refrigeration Sales Corporation (RSC), a leading wholesaler of heating/ventilation/air conditioning/refrigeration (HVACR) products and services in Ohio, Pennsylvania and southern Michigan selected Intelligent Mobile Support to present its software platform as a “Best Practice” for HVACR wholesalers at the national convention of Independent Carrier Wholesalers.
“I wanted a competitive weapon to attract and retain the best dealers to represent our brands in the highly competitive HVAC business environment,” said Tom East, President of RSC. “Intelligent Mobile Support's product was just the solution. Our productivity—and that of our dealers and customers —have shown marked improvements since we implemented the company's software earlier this year.”
Intelligent Mobile Support's cloud-based software platform provides the dealers, service managers, and service technicians with easy access to information and technical documents via their smart phones. In addition, this mobile-based solution streamlines the technical support process, leading to better customer service to residential and commercial customers. Currently, Intelligent Mobile Support's solution serves the med-tech and industrial equipment sectors.
“This presentation reflects the strong partnership that has developed between RSC and Intelligent Mobile Support,” said Intelligent Mobile Support CEO John Steidley. “We are honored that RSC is giving us the opportunity to demonstrate our productivity solution in front of such a large audience. We're also excited to show how our technology could help Carrier, one of the top players in the $90 Billion HVAC market.”
Recently, Intelligent Mobile Support also received approval for a $1 million loan via Innovation Fund Ohio for machinery, equipment and capitalizable software development.
About Intelligent Mobile Support
Intelligent Mobile Support combines the best aspects of social networking, help desk call routing software and rich online content into one seamless, easy-to-use application. Its mobile workforce productivity tool gives companies a competitive advantage that comes from increased productivity, improved customer service, better sales support and lower costs. For more information, visit http://www.imobilesupport.com.
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