KCP&L signs with DST Output for print and electronic customer billing communications
Energy service provider will enhance its ability to meet customer preferences with multiple delivery channels
KANSAS CITY, Mo., Nov. 5, 2012 /PRNewswire/ -- KCP&L, a full-service energy provider that serves more than 800,000 customers in 47 northwestern Missouri and eastern Kansas counties, recently selected through RFP and signed a multi-year contract with DST Output to produce and deliver its customer billing communications.
"Our selection of DST Output enhances our ability to meet customers' preferences for receiving and accessing their bills through traditional mail and online," says Scott Heidtbrink, KCP&L COO. "It's a great fit for KCP&L because it allows us access to new technology for connecting with our customers now and into the future and be more cost effective in doing so."
KCP&L plans to transition production and delivery of all of its customer statements and notices to DST Output beginning with its Greater Missouri Operations customer statements by the end of first quarter 2013 and KCP&L customer statements by the end of second quarter 2013.
The majority of the KCP&L work will be done in DST Output's Kansas City facility, although backup resources and redundancy remain available at other locations across the country, including California and Connecticut.
About DST Output
DST Output, LLC provides cross-media customer communications that address the broad spectrum of consumer preferences. Last year, DST Output and its affiliates produced more than 3.5 billion transactional communications that were received via postal, email, Web and mobile applications. DST Output is one of the largest First-Class™ mailers in the United States.
For more information, visit www.dstoutput.com/about_us/.
Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company, two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light and KCP&L Greater Missouri Operations use KCP&L as a brand name.
SOURCE DST Output