Employees Reveal Budget Car Rental Scamming Customers reports Affordable Car Hire
(EMAILWIRE.COM, November 23, 2012 ) Broxbourne, U.K -- Former Budget Rent a Car employees have found their way to Go Public to allege a Vancouver-area operation intentionally rips off its customers by overcharging them for what are defined as minor repairs are not done.
They did it on purpose, charging the customer like way too much, said a former lot attendant. At individual worked for the Budgets airport location for over year, and was charged with checking cars for damage. He spoke with CBC News on the condition of anonymity.
"The system is run like that ... the small charges, they make them big charges. Especially the windshield. They can make more money from the windshield," he said.
He stated that staff members were instructed to inspect the vehicles after customers were gone, and then report damages to managers, regardless of how small they were.
"I remember one time there was a senior couple. The other [employee] found out there was a tire cut. But from our standards, they should not charge them, honestly," he said.
"The other [employee] asked for the manager to come out and take a look. And then the manager charged them, just charged them."
According to another employee, certain repairs were not even completed.
If there was a scratch on the car, we charged their credit card immediately and that scratch would never even be fixed, said another former employee.
This employee worked at the Abbotsford airport, also agreed to speak only under anonymity.
For the three months that I was there, I saw only one car go to the repair shop, and it was rear-ended.
She revealed that renters would be charged for chip damage caused by rocks, yet no repair would be followed through after finding the problem.
"Once the windshield has three rock chips in it, it would get replaced, and then at that point that customer would get charged for a whole windshield," she said.
The employee also noted a memorized script they were forced to use in order to get customers to buy overpriced insurance.
We were there to sell insurance. We were there to convince customers that were renting cars that they had no insurance, she said. Adding, Every time there was a scratch, I would always get a manager, because I didn't want to be the person getting screamed at [by the customer] for the fact it wasn't their responsibility, she said. The manager would then decide how to charge the customer account, according to the former employee.
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