Government Looks to Rehaul Online Services to save over $1 Billion reports Hosting Coupons 4u
(EMAILWIRE.COM, November 20, 2012 ) San Francisco, CA -- The British government has acknowledged through its Government Digital Strategy report, that most people rarely use the online government services.
The services are used to handle over 100,000 transactions per year are now set to have a complete overhaul.
The countrys government expects changes to save over $2 billion a year by 2015; however, the costs of creating a more appropriate interface and system has not even been outlined as of yet.
"A business case will be made for each of these services," a Cabinet Office spokesperson said.
"So we won't be in a position to know costs until those cases have been assessed. The services will be identified and published in the departmental digital strategies alongside detailed delivery plans in December."
Redesigns are needed for the business services, which include HM revenue & Customs and the Department for Work and Pensions, will begin in April 2013, according to the document.
The completion of the total project is set for March of 2015, but without a true outline, that number can only be seen as a tentative estimate.
The government titles transactions as all things actions involving sharing information, requesting services, buying goods, asking for permission, or paying money.
Estimates state that over 1.5 billion transactions are made every year, and a majority of those are done face-to-face or over the phone.
In 2011 there were 150 million calls that were considered avoidable and costly for the government.
A study showed that face-to-face transactions totaled an average of $12 per, while telephone transactions took up $4, while online only took up an average of 20 cents per.
"Until now government services have stood out by their failure to keep up with the digital age," wrote Francis Maude, Minister for the Cabinet Office, in a foreword to the strategy.
"While many sectors now deliver their services online as a matter of course, our use of digital public services lags far behind that of the private sector. For example while 74% of people use the internet for car insurance, only 51% renew car tax online."
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