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Research and Markets: E-Learning Course - Active Listening

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DUBLIN--(BUSINESS WIRE)--

Research and Markets (http://www.researchandmarkets.com/research/zc5cdj/elearning_course) has announced the addition of the "E-Learning Course - Active Listening" training to their offering.

Active Listening course aims to educate the learner about the role of listening in communication and how one could make a difference by being an active listener as opposed to passive.

Almost all employers expect their employees to be an effective communicator.

Effective communication is a key trait in today's business where people are expected to work in a team and also be leaders.

However, most people tend to ignore one key aspect of communication, which is listening, and focus more on the questioning and probing aspect.

This course on Active Listening that the process of listening, explains the need for active listening as opposed to the other types of listening provides a different perspective on how important active listening skills are for effective communication.

The course can be used off-the-shelf.

Target Audience:

The course can be taken by anyone who wants to understand and practice the art of active listening.

The course is particularly helpful to customer service officers, team leaders, team members, system requirements elicitation and client engagement managers and sales persons.

Objectives:

Active Listening course aims to educate the learner about the role of listening in communication and how one could make a difference by being an active listener as opposed to passive.

Through the use of scenarios and quizzes, the course tries to give the learner varied perspectives on the art of listening and the importance of active listening in communications.

The course is best taken together with Probing Skills.

Expected Duration:

2.0 hours

Content:

The Active Listening course is structured in 4 modules of approximately 30 minutes each, with an assessment at the end of each module and a final course summary.

I. Fundamentals of Active Listening

II. Components of Active Listening

III. Problems in Active Listening

IV. Am I an Active Listener?

Access codes for this course are valid for 3 months from date of issue.

For more information visit http://www.researchandmarkets.com/research/zc5cdj/elearning_course

Research and Markets
Laura Wood, Senior Manager.
press@researchandmarkets.com
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Training

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