Market Overview

Fonality Screen Share Delivers On-Demand Collaboration for SMBs

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DALLAS--(BUSINESS WIRE)--

Fonality, a pioneer in the development of phone and contact center systems designed specifically for small and mid-sized businesses (SMBs), today announced the third installment in the Fonality 5 Innovation Series with the general availability of Fonality Screen Share. This cloud-based document and desktop-sharing service is a critical tool for SMBs to turn their Fonality business phone system into a streamlined meeting place environment. It enables users to instantly interact and share information in real-time with customers and employees from any location.

“Fonality delivers innovative features and solutions that help small businesses enhance productivity, communicate more efficiently and reduce costs,” said Rick Bushell, Chief Technology Officer. “Fonality Screen Share brings another dimension to the communications experience our clients have with their customers and coworkers. This productivity-enhancing service provides a secure and easy way to collaborate and share information, without having to pay a premium for complicated stand-alone alternatives in the market.”

Designed to fully integrate with a Fonality phone system, as well as Fonality Heads Up Display (HUD) and Fonality Web Client, Fonality Screen Share is an on-demand meeting place that can be launched directly from the unified dashboard. Since voice capabilities are incorporated through the integration with the phone system, users are able to record the audio of any meeting or conversation launched through the application. With the ability to share presentations on-the-fly, demo products for potential customers or partners from any location, and help customers with support issues through remote desktop management, this meeting place environment helps nurture the sales process, and promote customer engagement while enhancing employee productivity and mobility.

With estimated cost savings up to eighty percent lower than traditional web conferencing tools, Fonality Screen Share takes complexity out of the process by creating a platform where meetings and information sharing can be launched from one unified application on the desktop, eliminating the need to operate multiple collaboration and conferencing programs. This simplified interface streamlines workflow for daily use and improved business efficiency.

“We have been using Fonality Screen Share to demo applications for potential customers and it's very easy to use,” said Kevin Smith, President at eSmith IT, an IT and managed service provider for small businesses. “It's an extremely intuitive tool and a great way to transition a simple call into a collaborative meeting. Fonality Screen Share accelerates our sales process and helps close deals more quickly. It's also really great to have integrated into our Fonality HUD application because now we just have to click one button to start sharing.”

Combined with Fonality HUD and Fonality Web Client, Fonality Screen Share features include:

  • One-click to create a desktop sharing experience
  • Invite external guests using meeting IDs or meeting links
  • Invite internal guests automatically using Fonality chat
  • Secure streaming session
  • Switch presenters on-the-fly
  • Remote admin control over participants
  • Share keyboard and mouse controls
  • Unlimited number of meeting sessions
  • Up to 20 participants per meeting

*30-day free trial available

About The Fonality 5

The Fonality 5 Innovation Series continues to fulfill the core vision of the company: to deliver flexible, enterprise features to SMBs at an affordable price. The services currently released include Fonality HUD Mobile, Fonality Voicemail Transcription, Fonality Screen Share and Fonality Web Client (in beta).

One of Fonality's flagship applications, the award-winning Fonality Heads Up Display (HUD), is a powerful tool that connects phones, email, and chat and incorporates presence capabilities together in one easy-to-access location on the desktop or a mobile device. Whether deployed in the cloud or on-premise, Fonality HUD, Fonality HUD Mobile and the new Fonality Web Client include features such as “Find me/follow me,” which provide seamless connectivity between desktop and mobile devices. For improved productivity, other features include company directory, visual voicemail, audio conferencing, call routing, monitoring and reporting of contact center queues and agent activity, ring-back, and on-the-fly call recording.

About Fonality

Founded in 2004, Fonality is the only leading provider of business phone and contact center systems designed specifically for small-to-medium sized businesses between 10-250 employees. Fonality is the only provider who can deliver the same user experience in the cloud (hosted) or on-premise, with innovative features that help small businesses save time, communicate more efficiently and reduce costs. For more information, please visit our website at www.Fonality.com or check out our blog, Cloud 9.

Fonality
Carrie Kelly, 469-252-7400 x6001
CKelly@Fonality.com

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