Market Overview

iService Powers Customer Interaction for Fortune 500 Site Launch


When a Fortune 500 security products company re-launched their website, they selected the iService Customer Interaction Solution from One-to-One to make it more interactive.

Champaign, IL (PRWEB) October 30, 2012

One-to-One announced today that a Fortune 500 security products company has integrated the iService customer interaction solution with their website, making the site more interactive and driving customer and prospect contacts. The integration leverages new features within the iService forms interface and the iService Scripting Language to capture customer questions and get them quickly to the right people within a global sales and service organization.

"The goal for this project was to encourage customer and prospect contact, and to leverage the power of iService to efficiently distribute these leads and questions," said Scott Whitsitt, founder and CEO of One-to-One "The integration is generating more than three times the leads and inquiries than were received from the prior website."

The solution leverages a dynamic iService form that is used throughout the company's website, adding context sensitive information to the inquiry based on the page visited. This allows inquiries to be routed to the appropriate team member within the global support and sales organization based on the nature of the question and the customer's location.

About One-to-One
One-to-One is a leading provider of online customer service and marketing software (iService) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.

Formed in 1997, One-to-One is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One can be reached at 217.398.MAIL (6245) or on the Web at

iService, iCentives, the One-to-One logo, and the name One-to-One are registered trademarks of One-to-One, Inc.

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