Agendize Expands its Customer Service Platform into the Web Hosting Space
Customer support software developer now offers its suite of customer service solutions to web hosting providers
New York, NY (PRWEB) October 30, 2012
Agendize, an online customer service software developer specializing in Online Scheduling, Click-to-call and Live Chat tools for small to mid-sized business in a variety of industries around the globe, announces its expansion into the web hosting market after years of success in the local search industry. With the growth of online interaction in customer service, many businesses are looking for easy to use tools that will help enhance their levels of support, increase conversion rates and improve their business' operations all round. By reselling Agendize's suite of powerful and intuitive customer interaction tools, web hosts now have the opportunity to access new revenue streams by offering their clients these add-on services.
As the customer service landscape evolves online, with more and more customers looking for quick, efficient and personalized attention, the demand for customer support software solutions continues to grow. For web hosts looking to differentiate themselves and gain a competitive edge in a highly saturated market, a partnership with Agendize allows them to offer their clients an array of easy to install and easy to use customer service tools as a value-added service, while continuing to grow their own revenues streams. Web hosting companies can select between different partnership programs to create a new source of recurring monthly revenue - the basic Affiliate program, the Reseller option for those wanting more control over branding and pricing, and the Premium Reseller program for hosts with a high-volume of clients.
“Customers like a human touch when visiting a website – this is well documented. But so many businesses have not properly addressed this fact, “says Matt Fogel, Vice President, Agendize. “This presents a great opportunity for web hosts struggling to stand out from their competitors. They can now use our customer support software as a competitive advantage and a means to pump up the bottom line. Thanks to a framework that is flexible and easy for support teams to leverage and use on a daily basis, web hosts can offer a solution that is in tune with their customers' needs when they partner with us.”
By bringing on board Agendize's customer service tools, such as Online Scheduling, Live Chat, and Click-to-call, web hosts can give their users access to one of the strongest and easiest to use customer service platforms available. They can benefit from improved conversion rates and average sales per client, access to better visitor data and an overall improvement in how their business and customer service is managed online. The interaction tools can help to reduce costs for customer relationship management and administration tasks, while offering a better customer service experience for visitors. The Agendize software can also be expanded into Facebook and mobile site applications, to fully integrate the customer service experience with different online channels.
To find out more about Agendize's customer support software please visit http://www.agendize.com/
Agendize is the leading provider of easy-to-install interaction tools like Online Scheduling, Click-to-Call, Live Chat and more, helping small to large sized organizations convert online traffic into real business. Agendize white-label platform is adapted for and licensed to leading web site builders, telcos, hosting companies and media companies, powering over 35,000 online businesses in 20+ languages worldwide.
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