Market Overview

4000th Engine Enrolled in Pratt & Whitney Canada's ESP(R) Service Program Belongs to Dallas-Based Investment Partnership


ORLANDO, FLORIDA--(Marketwire - Oct. 29, 2012) - The 4000th engine enrolled in Pratt & Whitney Canada's (P&WC) world-class Eagle Service(TM) Plan (ESP(R) Service Program) belongs to a Dallas-based investment partnership that recently acquired their first aircraft, an Embraer Phenom 300. The announcement was made by Raffaele Virgili, vice-president, customer service, P&WC, during the National Business Aviation Association's 65th annual meeting and convention in Orlando, Florida. P&WC is a United Technologies Corp. company (NYSE: UTX).

The ESP(R) Program offers P&WC engine operators a complete range of maintenance coverage depending on the level selected. Basic coverage includes parts and shop labour for scheduled engine overall, refurbishment and hot section inspection, basic unscheduled engine and line replaceable unit (LRU) accessory maintenance, and required product support improvements at shop visits. Other benefits include rental engine support for covered events, Engine Condition Trend Monitoring (ECTM), and an allowance for trouble shooting.

"This is a significant milestone for our ESP(R) Program as it demonstrates the ever-growing popularity of our Pay-per-Hour (PpH) service and the increasing reliance operators place on our ability to maintain their engines in a worry-free and cost-effective manner," said Greg Miller, ESP(R) Program product manager of global sales, P&WC. "In the two short years since NBAA 2010, we have added 1,000 new engines to the ESP(R) Program."

Texas-based brokerage firm Dallas Jet International managed the acquisition transaction and initial maintenance program set up for the new Phenom 300 operator. "We always make it a point to educate our buying clients on the benefits, peace of mind, and added resale value that comes with Pay-per-Hour engine programs. P&WC is a proven performer in this area of aircraft cost management", said Shawn Dinning, Managing Director at Dallas Jet Int'l.

"Dependability translates into trust," states Greg Rose, aviation manager for the Dallas Phenom 300 operator.

"From my perspective as a pilot on this aircraft, P&WC's ESP(R) Program protects my aircraft and its PW535E engines like no one else can. By choosing P&WC's Pay-per-Hour engine service plan, we have effectively opted for the peace of mind that comes with predictable maintenance costs and knowing our engines are in the hands of the people who know them best."

Virgili pointed out that total enrolment in all P&WC-backed hourly maintenance programs now sits at 7500 engines owned by some 2100 operators around the world.

"In the past decade we have seen near double-digit growth in hourly program enrolment," concluded Virgili. "Clearly P&WC engine owners see the benefits of dealing with the OEM to provide reliable maintenance programs backed by our many years of engineering excellence, our knowledge of our engines' performance, access to our largest fleet of support assets and our reputation for dependability and service excellence as a long-time global aviation leader. Enrolment in P&WC's ESP(R) Program has grown by more than 50 per cent since the beginning of 2009."

Come and see us at NBAA, booth no. 3160

Interested operators are invited to drop by the P&WC booth to speak with a customer service representative.

Customer Service

We never forget that your engine has our name on it. So we work to keep it flying efficiently and reliably. P&WC has built the largest, most comprehensive customer service network in the industry around its 10,000 customers who operate in 200 countries.

Through its Customer First Centres in Montreal and Singapore, P&WC is always just a call or click away, providing unparalleled technical support. The P&WC network includes 30-owned or designated repair and overhaul facilities, seven parts distribution centres, 100 Field Support Representatives, mobile repair teams, 800 rental/exchange engines and 12 customer training facilities operated through FlightSafety International. P&WC offers comprehensive Pay-per-Hour service for fleet operators and business and general aviation customers, with more than 7,500 engines currently enrolled in P&WC-backed hourly cost programs, including the ESP(R) and FMP(R) programs.

P&WC also offers repair and overhaul of components and accessories, and the sale of new, exchange and used serviceable parts. Advanced diagnostics are also offered, moving operators towards a totally planned operating environment.

About Pratt & Whitney Canada

Founded in 1928, and a global leader in aerospace, P&WC is shaping the future of aviation with dependable, high-technology engines. There are currently more than 49,000 engines in service on more than 28,000 aircraft. Every second, a P&WC-powered aircraft takes off or lands somewhere in the world. P&WC's engines, with close to 600 million hours in the air, are an industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. P&WC is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.

Based in Longueuil, Quebec (Canada), P&WC is a United Technologies Corp. company (NYSE: UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.

Pratt & Whitney Canada
Anna di Giorgio
NBAA, Orlando, Florida (Booth 3160)
1 514 244-4756

Pratt & Whitney Canada
Annick Lambert
Longueuil, Quebec
1 514 221-6337

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