Market Overview

Gregory Pennington Says: Know Exactly What to Do If a Debt Collector Gets in Touch


LONDON, UNITED KINGDOM--(Marketwire - Oct. 25, 2012) - Gregory Pennington, one of the UK's largest and longest-established debt management companies, has advised borrowers on what to do if a debt collector contacts them to get back any unpaid debts.

At the end of 2011, the overall value of unpaid consumer debt held for collection by members of the Credit Services Association (CSA) - the UK national association for debt recovery agencies and allied professional credit services - stood at more than GBP 58 billion. This figure marks a rise of more than GBP 6 billion in just six months.

There are more than 600 debt collection firms across the UK, employing over 14,000 people. And in the current financial climate, with the continuing effects of the recession and rising living costs squeezing many people's finances, the risk of facing debt problems - and getting a call, letter or knock on the door from a debt collector - could be higher than ever.

However, according to Bank of England figures, in August 2012 the total amount of outstanding consumer credit in the UK stood at GBP 156.5 billion. Looking back to December 2008, when this figure stood at GBP 233 billion, this shows a considerable fall over nearly four years.

Even so, according to the latest debt statistics from Credit Action, the average household debt in the UK (excluding mortgages) totalled GBP 5,949 in August this year.

Borrowers who don't make their debt repayments for a number of months could find themselves being chased by a debt collector for the money they owe their lenders. Debt collectors are usually employed by lenders to recover unpaid debts - although in some cases, lenders will 'sell' the debt on to a debt collection agency.

But debt collectors only have the same rights as your lenders, and aren't the same as bailiffs - who have 'special' legal powers granted by the courts. With this in mind, it's important to know exactly what your rights are if a debt collector contacts you (this debt fact-sheet spells it all out).

A spokesperson for Gregory Pennington commented: "If a debt collector gets in touch with you about any outstanding debts you have, it's important you know exactly where you stand - and what they can and cannot do.

"Debt collectors can only talk to you about repaying your debts and try to arrange an affordable repayment plan with you. They're not bailiffs - and cannot pretend to be - so they can't enter your home unless you want them to, or take away any of your personal items.

"If a debt collector turns up at your door, they must give you proof of who they are and what debts they've come to collect. If the debt is yours and you can realistically afford to make payments, you should agree a repayment plan with the debt collector. And don't forget to get proof of any agreements in writing.

"On the other hand, if there's no way you can repay the debt, explain your situation to the debt collector - and ask them what legal action they can take if you don't repay it. Debt collectors are actually prohibited from threatening you with action they know they cannot take. And keep in mind that under no circumstances can a debt collector harass you.

"For more information on your rights and responsibilities as a borrower, you should get some professional advice."

Notes to editors

Gregory Pennington currently helps around 50,000 people repay their debts through its Debt Management Plan. The company is part of the Think Money Group, one of the UK's leading financial solutions providers.

Gregory Pennington is a founding member of DEMSA, the Debt Managers Standards Association, which was established in 2000 'to promote good practice in the debt management industry'. DEMSA's code of conduct has received Office of Fair Trading approval, under its Consumer Codes Approval Scheme.

For more information, visit the Gregory Pennington website at

Gregory Pennington
Melanie Taylor
0845 056 6480

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