RedEye On Demand Customer Satisfaction Rated as 'Best-in-Class' for Four Consecutive Months
Obtaining a ‘best-in-class' Net Promoter® Score (NPS) once in 12 months is exciting for any business, but for four consecutive months and counting, RedEye On Demand has found its stride as the leader in the developing additive manufacturing industry when it comes to delivering quality service. RedEye On Demand, a rapid prototyping and direct digital manufacturing service provider, and business unit of Stratasys, Inc. (NASDAQ: SSYS), recently achieved monthly Net Promoter Scores of 70 and greater, which is rated as best-in-class and achieved by successful consumer companies such as Amazon, eBay and Dell. Once October scores are finalized, RedEye On Demand anticipates to have achieved this rating for the fifth month in a row.
“Our customers rate our performance on four primary points – on-time delivery, quality, service and price,” said Jim Bartel, vice president at RedEye On Demand. “As a result, we have world-class programs and processes in place to live up to these customer expectations.”
Bartel credits these programs for the company's successful NPS. Programs include ISO 9001:2008 and AS9100C certifications, which provide structure for a quality management system that strives for consistency, efficiency and customer satisfaction, as well as a closed-loop process for gathering and following up on customer feedback. Additionally, RedEye On Demand continues efforts to reduce lead times while increasing on-time delivery performance, which is notable because there is no industry standard for on-time delivery since 3D printing is still emerging in the manufacturing world.
“We are striving to set the industry standard in rapid prototyping and additive manufacturing, and we're starting with internal goals,” said Bartel. “These goals hold the team accountable by delivering parts to customers on time and in excellent condition.”
Recently the company expanded its existing Fused Deposition Modeling (FDM) and PolyJet services with the addition of cast urethane molding, a complementary capability that strengthens the company's ability to support its customers' rapid prototyping and manufacturing needs through the entire product development cycle. The expanded service helps customers realize the benefits in time and money associated with utilizing one source for conceptual 3D modeling, rapid prototyping and short run production needs.
Learn more about RedEye On Demand's rapid prototyping and digital manufacturing services:
- Video – Take a Tour of RedEye On Demand: http://www.youtube.com/watch?v=AhuQPif90oU
- White Paper: Direct Digital Manufacturing: Impact and Opportunity Part 1 – Freedom to Redesign
RedEye On Demand, by Stratasys, makes rapid prototyping and the production of low-volume, complex parts fast and easy. RedEye assists engineers in all phases of product development from conceptual modeling to the production of end-use parts. As the leader in on-demand, 3D printing services and powered by the innovation of Stratasys, product developers rely on RedEye for the breadth and reach of its manufacturing technologies. These technologies include Fused Deposition Modeling (FDM), PolyJet and cast urethane molding. RedEye's global distributive manufacturing network includes more than 125 additive manufacturing systems worldwide. Through its vast network, RedEye is able to streamline and expedite the development time for parts, reducing costs and time to market. Online at www.RedEyeOnDemand.com
Stratasys, Inc., Minneapolis, is a maker of additive-manufacturing machines for prototyping and producing plastic parts. The company markets under the brands uPrint and Dimension 3D Printers and Fortus Production 3D Printers. Stratasys manufactures 3D printers for Hewlett Packard, which it sells under the brand Designjet3D. In 2011, Stratasys acquired 3D printer maker Solidscape Inc. According to Wohlers Report 2011, Stratasys had a 41-percent market share in 2010, and has been the unit market leader for the ninth consecutive year. Stratasys patented and owns the Fused Deposition Modeling (FDM®) process. The process creates functional prototypes and manufactured goods directly from any 3D CAD program, using high-performance industrial thermoplastics. The company holds more than 285 granted or pending additive-manufacturing patents globally. Stratasys products are used in the aerospace, defense, automotive, medical, business and industrial equipment, education, architecture, and consumer-product industries. Online at: www.Stratasys.com
RedEye, FDM, Stratasys, Fortus and Dimension are registered trademarks, and RedEye On Demand and FDM Technology are trademarks, of Stratasys Inc.
Forward Looking Statements
All statements herein that are not historical facts or that include such words as "expects," "anticipates," "projects," "estimates," "vision," "could," "potential," "planning", "intends", "desires", "assume" or "believes" or similar words constitute forward-looking statements covered by the safe harbor protection of the Private Securities Litigation Reform Act of 1995. Except for the historical information herein, the matters discussed in this news release are forward-looking statements that involve risks and uncertainties. These include statements regarding projected revenue and income in future quarters; the size of the 3D printing market; our objectives for the marketing and sale of our Dimension(R) and uPrint(R) 3D Printers; our support removal systems; and our Fortus(R) 3D Production Systems, particularly for use in direct digital manufacturing (DDM); the demand for our proprietary consumables; the expansion of our paid parts service; and our beliefs with respect to the growth in the demand for our products. Other risks and uncertainties that may affect our business include our ability to penetrate the 3D printing market; the success of our distribution agreement with HP; our ability to achieve the growth rates experienced in preceding quarters; our ability to introduce, produce and market consumable materials, and the market acceptance of these materials; the impact of competitive products and pricing; our timely development of new products and materials and market acceptance of those products and materials; the success of our recent R&D initiative to expand the DDM capabilities of our core FDM technology; and the success of our RedEye On DemandTM and other paid parts services. They also include statements about future financial and operating results of our company after the acquisition of Solidscape and anticipated benefits of the acquisition. Actual results may differ from those expressed or implied in our forward-looking statements. Such forward-looking statements involve and are subject to certain risks and uncertainties, which may cause our actual results to differ materially from those discussed in a forward-looking statement. Such risk factors include our ability to successfully integrate and market Solidscape products, our ability to retain management and our ability to protect and defend intellectual property. These statements represent beliefs and expectations only as of the date they were made. We may elect to update forward-looking statements, but we expressly disclaim any obligation to do so, even if our beliefs and expectations change. In addition to the statements described above, such forward-looking statements are subject to the risks and uncertainties described more fully in our current report on Form 8-K filed in connection with the completion of our acquisition of Solidscape and in our reports filed or to be filed with the Securities and Exchange Commission, including our annual reports on Form 10-K and quarterly reports on Form 10-Q.