Cincinnati Bell Extends Contract with Convergys and Expands Convergys' Billing and Customer Care Systems Support

Convergys Corporation (NYSE: CVG) announced today that Cincinnati Bell (NYSE: CBB), one of the United State's most respected and best performing local exchange and wireless providers, has extended its billing and customer care support contract with Convergys through 2014.

In addition to the contract extension, Convergys will support an expanded portfolio of billing systems and customer care applications for Cincinnati Bell. While continuing to provide application development and maintenance services for Cincinnati Bell's wireline and wireless billing systems, Convergys will now support the company's long distance, IP services, and carrier access billing systems.

“Convergys is a proven partner who has provided us with high-quality work for more than 20 years,” said Ted Torbeck, President, Communications, Cincinnati Bell. “In this most recent contract, Convergys's expertise in the billing space will allow us to simplify our business processes and reallocate IT resources to focus on growing other parts of our business.”

Cincinnati Bell will also now license a wireless billing solution that Convergys has hosted and managed for Cincinnati Bell over the past nine years. Convergys will continue to support the solution for Cincinnati Bell with application development and maintenance services.

“Convergys and Cincinnati Bell have a strong relationship built on a long history of trusted partnership,” said Bob Lento, President, Information Management, Convergys. “We are committed to helping Cincinnati Bell realize their business goals. This contract extension is a testament to the high level of service Cincinnati Bell has come to expect from us.”

Convergys develops and implements Smart Revenue Solutions for the telecoms, cable, satellite, broadband and utilities markets. These solutions can help service providers meet the billing and customer care needs of the retail, enterprise, and wholesale sectors.

About Cincinnati Bell

With headquarters in Cincinnati, Ohio, Cincinnati Bell (NYSE: CBB) provides integrated communications solutions--including local, long distance, data, Internet, entertainment, and wireless services--that keep residential and business customers in Greater Cincinnati and Dayton connected with each other and with the world. In addition, Cincinnati Bell provides best-in-class data center colocation services to enterprise customers in the Midwest and Texas with fully redundant power and cooling solutions. Complementing the colocation products, Cincinnati Bell also offers complex information technology solutions such as managed services and technology staffing. For more information, visit www.cincinnatibell.com.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Convergys Smart Revenue Solutions

Convergys Smart Revenue Solutions is at the forefront of enabling global businesses to intelligently monetize their services, driving revenue and profits through innovative billing, customer care, and real time charging and policy solutions. Convergys solves today's business challenges and positions providers to evolve to take on future opportunities. Convergys's customer-focused approach delivers straight-forward, best-of-breed technology from its Smart Suite, which enhances the customer experience.

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Contact:

Jeff Hazel, Convergys Media/Public Relations, +1 513 723 7153 or jeff.hazel@convergys.com