Convergys Named a Top 50 Market Research Firm

CINCINNATI--(BUSINESS WIRE)--

Convergys Corporation CVG, a global leader in customer management, has been named a Top 50 market research firm on the American Marketing Association's (AMA) Gold Report. This distinction is the result of outstanding work in the market research and voice of the customer (VOC) measurement services. The Top 50 Report is published by the American Marketing Association magazine, Marketing News, and is an annual ranking of US-based market research companies.

"We are pleased that Convergys is featured as a Top 50 market research firm on the American Market Association's Gold Report," said Kathy Juve, SVP, Global Marketing and Product Development. "We take pride in our ability to design and deliver world-class market research programs and VOC services through our primary research expertise, highly flexible feedback platform and unparalleled knowledge of the cross-channel care environment. This distinction reflects the quality and depth of service we provide our clients."

The Convergys team provides full-service market research capabilities, delivering more than 20 million surveys a year across live agent, IVR and digital channels to help clients understand and improve their customer experience. Convergys offers the industry leading Voice of the Customer CX Software platform combined with research and professional services that provide customers automated insights that can be used to improve the Customer Experience

In addition to research strengths, Convergys applies analytics to create a data-driven approach to improving the customer experience (CX). Leveraging operational performance expertise, Convergys professionals isolate front line service challenges and partner with clients to implement improvements. At an enterprise level, CX consultants identify processes and policies that can undermine customer interactions, shaping strategic focus to improve experience and bottom line results.

For more information on Convergys market research and analytics capabilities, visit our website: www.convergys.com/analytics.

About Convergys

Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 31 countries around the world. Visit www.convergys.com to learn more about us.

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