CAC-Florida Medical Centers Achieves Level Three NCQA Patient-Centered Medical Home Certification

MIAMI--(BUSINESS WIRE)--

CAC-Florida Medical Centers, a subsidiary of health and well-being company Humana Inc. HUM, has achieved certification by the National Committee for Quality Assurance (NCQA) as a level three Physician Practice Connections® – Patient-Centered Medical Home™, recognizing the company's long-time commitment to high quality primary and preventive patient care at its full-service medical centers in Central and South Florida.

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The Patient-Centered Medical Home emphasizes access, communication and patient involvement, and has proven successful at improving the quality of primary care, while lowering costs and increasing patient satisfaction.

"Everyone at CAC is so caring," said CAC patient Vincente Perez, a Miami resident. "From the moment I step inside the center in the morning, I feel, well, better than any other time in my life. It has helped me a lot, to be a member of the CAC family."

At the helm of the medical home model are primary care doctors who demonstrate they coordinate all patient care with a team of health care providers, who systematically track tests and results to better identify patients at risk, and who provide prompt access to care and follow up after visits.

"NCQA Patient-Centered Medical Home Recognition raises the bar in defining high quality care by emphasizing access, health information technology and coordinated care focused on patients," said NCQA President Margaret E. O'Kane. "Recognition shows that CAC-Florida Medical Centers has the tools, systems and resources to provide its patients with the right care, at the right time."

All 18 CAC medical centers located in South Florida, Tampa and Orlando have achieved the highest level PPC-PCMH quality designation.

"We're extremely proud of all of our CAC associates who work so hard to provide the best, personalized medical care to patients at all of our centers day in and day out," said CAC-Florida Medical Centers Vice President Eladio Gil. "Since CAC first opened its doors 50 years ago, our focus has always been on primary and preventive care that supports the whole patient, led by physicians who have achieved the rigorous standards to attain this significant accomplishment."

The NCQA Patient-Centered Medical Home program reflects the input of the American College of Physicians, American Academy of Family Physicians, American Academy of Pediatrics and American Osteopathic Association and others.

"Our clinical model is all-inclusive, quality medical care that encompasses a broad physician group with over 15 on-site specialties, a robust disease management program, memory clinics and wellness education programs, all of which lead to improved patient outcomes and increased patient satisfaction," said CAC-Florida Medical Centers Chief Medical Officer Sonia Michael, M.D. "This scope of practice has earned CAC the NCQA Patient-Centered Medical Home seal of highest recognition of quality of care."

CAC's medical centers previously also were awarded three-year recognition through the Diabetes Recognition Program developed by the NCQA and the American Diabetes Association, recognizing physicians who have an established track record of providing excellent diabetes care to patients.

About CAC-Florida Medical Centers

CAC-Florida Medical Centers is a subsidiary of health and well-being company Humana Inc. The first CAC medical center opened its doors to Miami-Dade County's Hispanic population in 1964 under the name Clínica Asociación Cubana. CAC holds the distinction of being Florida's first managed care facilities granted a license to operate as a health maintenance organization (HMO) as a result of the Congressional HMO Act of 1973. Today, the CAC brand is recognized throughout South and Central Florida for its commitment to members of the communities it serves and the provision of high quality, readily accessible health care.

The centers operate in a staff model setting whereby routine medical and ancillary health care services are provided in "One Place" and orchestrated by primary care physicians. This type of health care delivery is familiar to many CAC patients of Hispanic origin who grew up around the staff model setting in their native countries before migrating to South Florida. Today, the company operates full-service, multi-specialty medical centers in Miami-Dade, Broward, Orlando and Tampa to serve a culturally diverse patient base of Medicare and Medicaid beneficiaries.

About NCQA

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and manages the evolution of HEDIS^®, the performance measurement tool used by more than 90 percent of the nation's health plans. NCQA's mission is to improve the quality of health care.

About PCMH

The patient-centered medical home is a way of organizing primary care that emphasizes care coordination and communication to transform primary care into "what patients want it to be." Medical homes can lead to higher quality and lower costs, and can improve patients' and providers' experience of care.

NCQA Patient-Centered Medical Home (PCMH) Recognition is the most widely-used way to transform primary care practices into medical homes.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is a leading health and well-being company focused on making it easy for people to achieve their best health with clinical excellence through coordinated care. The company's strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people we serve across the country.

More information regarding Humana is available to investors via the Investor Relations page of the company's web site at www.humana.com, including copies of:

• Annual reports to stockholders;
• Securities and Exchange Commission filings;
• Most recent investor conference presentations;
• Quarterly earnings news releases;
• Replays of most recent earnings release conference calls;
• Calendar of events (including upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors); and
• Corporate Governance information.

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