ServiceSource Appoints Joe Kovach as Chief Transformation Officer

SAN FRANCISCO--(BUSINESS WIRE)--

ServiceSource® SREV, the global leader in recurring revenue growth and customer success management, today appointed professional services and technology leader, Joe Kovach, as the company's new Chief Transformation Officer, effective May 15. Kovach, who will oversee ServiceSource's Corporate IT and Technical Operations teams, brings 30 years of industry experience and expertise including sales, service delivery, account management, business development and executive management to the role. Kovach will be responsible for transforming ServiceSource's use of cutting-edge technology and best-practice processes to deliver Revenue Lifecycle Management (RLM) solutions that provide extremely high levels of customer satisfaction, efficiency and effectiveness.

"This role represents an important step forward in ServiceSource's future, helping us provide continually higher levels of customer-centric RLM solutions to the market," said Christopher Carrington, CEO of ServiceSource. "With Joe on our team, our world-class services and solutions teams will have an incredible new partner in helping accelerate the use of technology to deliver world-class technology and best-practice processes."

Prior to joining ServiceSource, Kovach worked with Capgemini as the senior vice president for Americas. Before that, he served as senior vice president of the ATOS Systems Integration Practice in North America, where he significantly grew the practice through helping his clients apply leading-edge technology and process improvement to their business challenges. In previous roles, Kovach has served as the CIO of R.L. Polk and Company and Advanced Energy Industries, leading successful transformation efforts at both companies. He has also been vice president of professional services at Siemens IT Solutions and Services, and vice president of C&I Worldwide at Hewlett-Packard.

"Across my career, my goal has always been to help companies to grow and maintain prosperous customer relationships through the optimal use of leading technology and expert professional services, which aligns perfectly with ServiceSource's mission," said Kovach. "I'm very excited by the tremendous opportunity around Revenue Lifecycle Management, and am looking forward to helping ServiceSource deliver best-in-class revenue growth and customer success solutions to our clients."

About ServiceSource

ServiceSource SREV provides the world's leading B2B companies with expert managed services, best-practice processes, and cloud software proven to increase customer success, drive revenue growth and decrease churn from existing customers. ServiceSource's solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals—across the entire revenue lifecycle. Only ServiceSource brings to market more than 15 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 150 countries, and a powerful, purpose-built recurring revenue technology platform. Thanks to ServiceSource, another customer is renewed every 47 seconds. For more information, go to www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding the prospects for ServiceSource's business and offerings. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, fluctuations in our quarterly results of operations; the risk of material defects or errors in our software offerings or their failure to meet customer expectations; migrating customers to our SaaS offerings and the ability to integrate such offerings with other third-party applications used by our customers; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; our ability to grow the market for service revenue management; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell our SaaS solutions and/or generate service revenue on our customers' behalf; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; demand for our offering that falls short of expectations; our ability to keep customer data and other confidential information secure; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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