ServiceSource to Share Expertise on Customer Success Best Practices at Salesforce World Tour and Upcoming Webinar

SAN FRANCISCO--(BUSINESS WIRE)--

ServiceSource® SREV, the global leader in recurring revenue and customer success management, today announced an upcoming webinar with industry influencer Jeff Kaplan and participation in Salesforce World Tour Chicago on April 23 to share customer success best practices and discuss the revenue lifecycle in the subscription revolution businesses are facing today.

The Subscription Revolution
When:			Thurs., Mar. 26, @ 8:00 a.m. PST/11:00 a.m. EST
Who:			Jeff Kaplan, Managing Director, THINKstrategies; Michele Ballinger, Senior Product Marketing Manager, ServiceSource
Where:			To register, please follow this link: http://go.servicesource.com/the-subscription-revolution-webinar.html
What:			This webinar will include a comprehensive look at customer success and the revenue lifecycle. The subscription revolution requires a business evolution around customer success, not just around the customer success team. Jeff and Michele will share how to create lasting growth in the subscription revolution, which includes a thoughtful approach to customer lifecycle management (CLM). In the webinar, specific topics will include:
			-- KPI's you need to be measuring and why they are critical to subscription business models
			-- The Revenue Lifecycle – best-practice methodology for managing recurring revenue
			-- Customer Success – how to ensure it is business-wide strategy and not a team silo

Salesforce World Tour Chicago
When:			Thurs., Apr. 23
Who:			Michele Ballinger, Senior Product Marketing Manager, ServiceSource
Where:			McCormick Place, Chicago, Ill. – To register for the free event, visit this page: http://www.salesforce.com/events/worldtour/chicago/
What:			ServiceSource is a Gold Sponsor of Salesforce World Tour Chicago. Along with sponsoring the event, Ballinger will be speaking in a session, on "Building a Championship CSM Strategy: 5 Plays You Need to Drive Customer Success." Salesforce World Tour Chicago attendees are also invited to visit ServiceSource's booth for a product overview and discussions from one of ServiceSource's customer success management experts.

To learn more about other upcoming ServiceSource events, please visit: http://www.servicesource.com/events.

About ServiceSource

ServiceSource SREV provides the world's leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customers. ServiceSource's solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals—the entire revenue lifecycle. Only ServiceSource brings to market more than 15 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 150 countries, and a powerful, purpose-built recurring revenue technology platform. Thanks to ServiceSource, another customer is renewed every 47 seconds. For more information, go to www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding the benefits of ServiceSource offerings, our managed services and/or our cloud platform and application. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, fluctuations in our quarterly results of operations; the risk of material defects or errors in our software offerings or their failure to meet customer expectations; migrating customers to our SaaS offerings and the ability to integrate such offerings with other third-party applications used by our customers; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; our ability to grow the market for service revenue management; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell our SaaS solutions and/or generate service revenue on our customers' behalf; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; demand for our offering that falls short of expectations; our ability to keep customer data and other confidential information secure; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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