Crawford Receives Gartner's BPM Excellence Award for North America 2014

Crawford Receives Gartner's BPM Excellence Award for North America 2014

Crawford EVP and CEO, Property & Casualty - Americas Kevin Frawley presented case studies at Gartner
BPM Summit 2014 December 10-12 in Las Vegas

ATLANTA (December 11, 2014) - Crawford & Company today announced that Gartner, Inc., has named it as one of only three winners of the Gartner Business Process Management (BPM) Excellence Awards in North America for 2014. Through this awards program, Gartner spotlights excellence among organizations that take a BPM-centric approach to improving their business performance and have seen exceptional results from doing so.

 Kevin Frawley, Crawford executive vice president and chief executive officer, Property & Casualty - Americas, accepted the award for Crawford on December 10, 2014, at the Gartner BPM Summit in Las Vegas.

"This is a prestigious honor from Gartner and we appreciate their recognition of our systems and technology," said Frawley. "All of our work has been dedicated to helping improve claims processes for our clients, and this award highlights the success of our efforts."   

Crawford & Company uses a common business process management system-based (iBPMS) platform to accelerate operational decision-making and the translation of those decisions into rapid action - yet still enforce corporate policies and procedures required for insurance business process outsourcing for clients. The system also provides accelerated implementation and changes. Results from 30+ proprietary technology projects include enabling mobile claims adjusters, coordinating repair suppliers to fix damaged properties faster, 70% faster invoicing, orchestrating responses better through a new data and operations command center and supporting new revenue producing business units. This consistently innovative approach across a variety of projects shows BPM excellence and resulted in the award from Gartner.

Also at the Summit, on December 11, Frawley will describe the Company's award-winning BPM expertise in case study presentations and answer questions about its experience with its technology. Crawford U.S. Property & Casualty Vice President and CIO Ken Tolson will participate in a Mastermind Conversation session at the Summit on December 12.

"We are thrilled to have received the Gartner BPM Excellence Award this year, especially considering the hundreds of competing companies," said Brian Flynn, Crawford executive vice president and global chief information officer. "In the past five years we have been able to transform our operations with in-house technology, and we are committed to continuing our innovative developments to assist our clients."


More information on the Gartner BPM Excellence Awards 2014 is available at http://www.gartner.com/technology/summits/na/business-process/excellence-awards.jsp

About Gartner
Gartner, Inc. IT is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to clients in over 9,000 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 6,400 associates, including more than 1,480 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.

 About Crawford
Based in Atlanta, Ga., Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford Solution(SM) offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.

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For more information, please contact:
John L'Abate, public relations manager
404.300.1908 (office)
404.226.2931 (cell) 
jwlaba@us.crawco.com