Maimonides Medical Center Improves Staff Communications With Enhanced Console and Directory Solutions

MINNEAPOLIS--(BUSINESS WIRE)--

Amcom Software today announced that Maimonides Medical Center has partnered with Amcom to help ensure uniform staff contact information across more than 20 hospital systems. The Brooklyn, N.Y.-based hospital uses Amcom's operator console, web directory, and on-call scheduling solutions to improve daily critical communications throughout the facility.

“We wanted to have the same information in each system we use, especially for physicians,” said Katy Desantis, Telecommunications Manager at Maimonides. “It's all about accurate caregiver contact information.” All employees access the employee web directory, which provides on-call schedules and resident hours tracking. It also contains all pager numbers and other contact information.

Before the upgrade project, operators manually tracked who was on call each day. Amcom Consulting Services was integral in feeding information into the staff directory and working with the clinical and telecommunications teams at Maimonides to integrate all of the different systems. “Now, departments input their own information and are responsible for having a contact identified in the system 24 hours a day, seven days a week,” said Desantis.

Amcom Consulting Services also helped train Maimonides staff on the full range of solution capabilities. The system upgrade was treated like a new implementation with a large focus on education and customizing the programs. “There was an organizational move to use our Amcom solutions to their fullest capacity,” said Desantis. “With Amcom's help, IT has taken on the role of training and support. Everything else is pretty fluid; data comes in and goes out, and changes are automated.” This will mean more accurate and timely critical communications, which, in turn, should help the medical center improve patient care.

About Maimonides Medical Center
Founded in 1911, Maimonides Medical Center is a private, not-for-profit hospital serving a diverse population in the Borough of Brooklyn in New York City. Licensed for 711 beds, Maimonides is an academic medical center with more than 70 primary care and sub-specialty programs. Maimonides provides high-quality compassionate patient care and community services to people of all faiths and backgrounds from the incredibly diverse population of Brooklyn. For more information, visit http://www.maimonidesmed.org

About Amcom Software
Amcom Software, a division of USA Mobility, Inc. USMO, connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Thousands of organizations worldwide rely on Amcom solutions for critical smartphone communications, contact center optimization, emergency management, and clinical workflow improvement. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has steadily grown and solidified its market leadership. For more information, call 800.852.8935,go to http://www.amcomsoftware.com or find us on Twitter @AmcomSoftware.

Amcom is a trademark of Amcom Software.