FedEx, Walgreens Add Returns To Their Joint Portfolio

FedEx Corp. FDX and Walgreens Inc, the drug store unit of Walgreen Boots Alliance, Inc. WBA have added returns to their logistics relationship.

The companies announced October 8 that consumers will be able to return shipments to Walgreen locations starting in early November. The returns program builds on a two-year-old initiative under which FedEx customers can pick-up and drop-off parcels at Walgreens locations. The companies also launched a next-day pharmaceutical delivery program at the end of 2018.

The returns program allows customers to print their return shipping labels at a Walgreens' store as long as the merchants and e-tailers have implemented FedEx technology enabling e-commerce returns. A participating merchant or e-tailer can send the customer a return code via email. The code can be taken to a participating Walgreens location, where a store associate will print a return label in-store. This eliminates the need for the customer to print a label at home and for merchants to print and include a return label in every package, FedEx said.

Walgreens is part of the FedEx "retail convenience" network, which offers FedEx pickup and drop-off services at nearly 14,000 retail locations.

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