Etherios and Coveo Announce Strategic Alliance

Etherios, a professional services firm and Salesforce Platinum Partner focused on delivering cloud-based service excellence solutions, and Coveo, a unified predictive search solution designed to span enterprise IT ecosystems, today announced a strategic alliance to deliver Coveo for Salesforce Service Cloud and Communities Editions. Coveo for Salesforce applications help customer service organizations to scale operations by upskilling agents and customers at every point of work. Coveo connects information from across a company's IT ecosystem of record and delivers the knowledge that matters to customers and agents in context. Coveo for Salesforce - Communities Edition helps customers solve their own cases by proactively offering case-resolving knowledge suggestions, and Coveo for Salesforce - Service Cloud Edition allows customer support agents to upskill as they engage customers by injecting case-resolving content and experts into the Salesforce UI as they work. Etherios provides customers with consulting and implementation services in the areas of Sales, Customer Service, Field Service and IoT. Founded in 2008, Etherios has offices in Chicago, Dallas and San Francisco to serve a global customer base. Etherios capabilities span operational strategy, business process, technical design and implementation expertise. "Coveo for Salesforce is a natural fit for our customer base. The ability to bring together and contextualize information across disparate systems to the fingertips of customer support agents or directly to customers within Salesforce Communities has immense value. Having Coveo simply helps customers or customer support agents resolve issues faster," said Tarun Patel, vice president at Etherios. "We are delighted to work with Etherios," said Eric Courville, senior director, business development and strategic alliances at Coveo. "Etherios is a leading Salesforce consulting firm and system integrator. This alliance allows Coveo to combine our advanced enterprise search apps with Etherios' knowledge and expertise in customer engagement to deliver value-added solutions to thousands of additional Salesforce customers."