Delta CEO Affirms No Voice Calls During Flight for Customers

Delta Air Lines

today issued the following memo from CEO Richard Anderson to its 80,000 employees worldwide.  Last week the U.S. Federal Communications Commission voted to seek public comment in consideration of lifting its ban on in-flight cell phone use. Delta will not allow cellular calls or internet-based voice communications onboard Delta or Delta Connection flights. Our customer research and direct feedback tell us that our frequent flyers believe voice calls in the cabin would be a disruption to the travel experience. In fact, a clear majority of customers who responded to a 2012 survey said they felt the ability to make voice calls onboard would detract from – not enhance – their experience. Delta employees, particularly our in-flight crews, have told us definitively that they are not in favor of voice calls onboard.