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Mediacom Communications and Synchronoss Technologies, Inc.
SNCR,
today announced the deployment of a mobile customer care application that
gives Mediacom customers instant and simple access to Mediacom customer
service using a smartphone or tablet.
Branded as MediacomConnect, the new mobile care application gives customers an
easy way to troubleshoot and resolve service inquiries, schedule appointments
and view or pay bills. MediacomConnect is designed specifically to extend key
customer care services and functions, such as resetting high speed Internet
routers or set top boxes, among other technical issues. MediacomConnect allows
customers to use a voice-activated or on-screen search to quickly connect to
information they are seeking. Click-through troubleshooting steps provide a
speedy way to rectify the most common issues affecting video and Internet
service. The new application is available as a free download for use on
iPhone, tablet or Android devices.
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