Nokia's Future in Jeopardy After PR Gaffe

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Nokia
NOK
has gotten itself into a bit of trouble after producing a misleading video to promote the company's newest phone, the Lumia 920.
On August 29, the Windows Phone supporter released a
teaser video
to hype an upcoming press event that was scheduled for September 5. In the video, a young woman rides a bike through a shipyard. As she smiles and flirts with the camera, a few words appear on screen: "Things are about to change on 5 September 2012." This message led many to believe that Nokia was planning to unveil a new smartphone featuring its popular
PureView technology
, which contains a 41-megapixel sensor and allows users to zoom digitally (up to three times for photos, four times for video) without diminishing the quality of the image. Nokia confirmed this assumption
at its press conference
with Microsoft
MSFT
last week. During the event, Nokia unveiled the Lumia 920 -- a new Windows Phone 8 device that features a plethora of unique technologies. In addition to the PureView camera, the Lumia 920 features wireless charging, new augmented reality features and a touch screen that can be used while wearing gloves. Nokia did not, however, clarify that the promotional video was
not
filmed with its smartphone. Nokia allowed the popular assumption to continue as it attempted to promote its newest products. After the Lumia 920 was unveiled, Nokia released
another video
. This one featured a side-by-side comparison of images taken with the device's new stabilization technology turned on and turned off. According to
The Wall Street Journal
, Nokia is now apologizing for not acknowledging that it did not use the PureView camera to film either video. "While there was no intention to mislead, the failure to add a disclaimer to the video was obviously a mistake, and we apologize for the misunderstanding it did cause," Nokia said in a statement. This controversy comes at a critical time for the company, which continues to lose market share to Samsung and Apple
AAPL
. Once the largest manufacturer of cellular devices, Nokia has been struggling in the face of increased competition, weakening consumer interest, and a
lack of support
from AT&T
T
. In recent months, Nokia has had to
adjust the volume of stock options
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to keep senior executives from leaving. At the same time, the Lumia maker
sold off a significant number of assets
that it said it no longer needed. In August, Nokia rejected reports that it would
swap Windows Phone for Android
. Instead of switching operating systems, the company spent the summer announcing
new partnerships
with a number of
large corporations
, including Groupon
GRPN
and Zynga
ZNGA
. Three weeks ago, a new report showed that Nokia commanded
59 percent of the Windows Phone market
. One month prior, Nokia announced that in the first three quarters of their existence, the company shipped
10.9 million Lumia devices
-- more than double the 5.4 million first-generation iPhones that Apple shipped during its first three quarters in 2007. Despite these milestones, Nokia continues to trail its competitors. This new controversy is unlikely to help that situation.
Follow me @LouisBedigianBZ
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